Summary
Overview
Work History
Education
Skills
Websites
CORE QUALIFICATIONS
Timeline
Generic

April R. Osorio

Torrington,CT

Summary

Experienced administrative professional with over 10 years of expertise in office operations management, team leadership, and process optimization. Proficient in managing office logistics, coordinating multi-departmental initiatives, and streamlining workflows to increase operational efficiency. Known for strong organizational skills, problem-solving abilities, and a proven ability to implement systems that enhance workflow efficiency and improve stakeholder communication.

Overview

10
10
years of professional experience

Work History

Site Manager / Site Coordinator / Medical Assistant

DOCS Urgent Care
03.2025 - Current
  • Lead and oversee daily operations of the urgent care center, managing a team of 40+ employees with full P&L accountability.
  • Ensure delivery of high-quality, compassionate, and patient-centered care aligned with organizational goals.
  • Monitor NPS scores to evaluate patient satisfaction, implementing corrective measures to improve patient experience.
  • Collaborate with providers and administrative staff to maintain efficient workflows and adherence to medical protocols.
  • Oversee scheduling for front desk staff, medical assistants, scribes, and x-ray technicians to optimize patient flow.
  • Supervise, coach, mentor, and evaluate employees; partner with HR on performance reviews and disciplinary actions.
  • Conduct regular staff meetings, training sessions, and community outreach initiatives to support team development and engagement.
  • Ensure compliance with HIPAA regulations, internal policies, and clinical standards; conduct regular HIPAA walk-throughs and compliance inspections.
  • Perform daily facility inspections, addressing operational, structural, or cosmetic issues promptly.
  • Manage office and medical supply inventory, coordinating redistribution across sites and maintaining vendor relationships.
  • Facilitate the implementation of new testing technologies, providing training and support to staff.
  • Coordinate with external vendors, radiology, and call centers to ensure smooth operational support.
  • Provide hands-on clinical support, assisting with patient intake, procedures, and overall care delivery.
  • Develop and implement local marketing initiatives and outreach efforts to increase patient volume, including targeted campaigns for seasonal and walk-in visits.
  • Lead business development strategies to grow work and school physical appointment bookings, fostering partnerships with community organizations and local employers.

Administrative Assistant to Vice President

BronxCare Health System
01.2021 - 10.2024
  • Managed day-to-day office logistics, including scheduling, travel coordination, and meeting preparation for senior leadership. Streamlined executive workflows, improving time management and reducing scheduling conflicts.
  • Oversaw office operations, ensuring smooth communication and organizational efficiency across departments.
  • Implemented structured reporting systems for fundraising campaigns, improving donor relations and increasing donor retention by 15%.
  • Coordinated and facilitated internal and external meetings and events, ensuring all logistics were organized efficiently.
  • Enhanced workflow management by introducing an organized electronic and physical filing system, reducing administrative errors by 20%.
  • Managed vendor relationships and collaborated with cross-functional teams to maintain office supplies, improving office operations and reducing downtime.
  • Supervised the Ruby Answering Service, ensuring seamless communication and patient response across various departments.

Associate Project Manager

BronxCare Health System
11.2016 - 01.2021
  • Led multiple office-wide projects, overseeing budgets and resources, ensuring alignment with organizational goals, and improving team collaboration across departments.
  • Coordinated the onboarding and training of new staff members, streamlining administrative processes and reducing bottlenecks in the hiring process.
  • Worked closely with HR to improve employee onboarding efficiency for over 10 new hires, reducing the time from recruitment to start by 25%.
  • Implemented systems to track milestones and improve communication between departments, ensuring project progress and accountability.

Administrative Assistant II

Mount Sinai Health System/Bronx Lebanon Hospital Center
03.2015 - 10.2016
  • Managed appointment scheduling and patient flow for over 300 weekly Gynecologic Oncology and Psychiatry appointments, improving office efficiency and reducing patient wait times.
  • Maintained accurate electronic medical records (EMR), supporting smooth office operations and enhancing patient care.
  • Created detailed productivity reports for 1,000+ patient encounters per month, providing actionable insights for improving office resource allocation and scheduling efficiency.

Education

Bachelor of Business Administration - Health Services Administration

Monroe College
Bronx, NY
01.2014

Associate of Applied Sciences - Medical Assistance

Mandl School, The College of Allied Health
New York, NY
01.2011

Skills

  • Proficient in Microsoft Office Suite and EMR systems
  • Office Operations: Calendar Management, Vendor Relations, Resource Allocation, Event Planning, Travel Coordination
  • Data Management & Reporting: Database Maintenance, Report Generation, Financial Tracking, Budgeting

CORE QUALIFICATIONS

Office Operations Management | Team Coordination & Leadership | Process Improvement & Workflow Optimization | Vendor Relations & Contract Management | Project Management & Cross-Functional Collaboration | Executive Support & Calendar Management | Budgeting & Resource Allocation | Customer & Stakeholder Relations | Fundraising & Donor Relations | Travel Coordination & Event Planning

Timeline

Site Manager / Site Coordinator / Medical Assistant

DOCS Urgent Care
03.2025 - Current

Administrative Assistant to Vice President

BronxCare Health System
01.2021 - 10.2024

Associate Project Manager

BronxCare Health System
11.2016 - 01.2021

Administrative Assistant II

Mount Sinai Health System/Bronx Lebanon Hospital Center
03.2015 - 10.2016

Associate of Applied Sciences - Medical Assistance

Mandl School, The College of Allied Health

Bachelor of Business Administration - Health Services Administration

Monroe College

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