April Ross
Marshville,NC
Summary
Dedicated professional well-versed in communication and providing excellent customer service for patients. Detail-oriented team player with extensive medical service background and strong work ethic. Successful at managing multiple priorities with a positive attitude. Dependable serving diverse needs of patients, their family, and teammates through active communication.
Overview
16
16
years of professional experience
Work History
Patient Access
Atrium Healthcare
06.2016 - Current
- Cross-trained in multiple departments such as Emergency Room, Surgery Center, Radiology, Switchboard, and Customer Service
- Complete daily deposit for all department collections for the day
- Trained new staff on hospital processes and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient billing issues in line with established guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access
Atrium Healhtcare
08.2014 - 06.2016
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record..
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Assisted medical staff during code as a scribe
Patient Access
Atrium Healthcare
05.2007 - 08.2014
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Greeted and assisted patients with check-in procedures.
Education
Respiratory Therapy
Stanly Community College
Albemarle, NC05.2024
Skills
- Investigate Complaints
- Verbal and Written Communication
- Collection Management
- Customer Satisfaction
- Money Handling
- Patient Registration
- Appointment Confirmation
- Reliability and Dedication
- Punctual and Hardworking
Timeline
Patient Access
Atrium Healthcare
06.2016 - Current
Patient Access
Atrium Healhtcare
08.2014 - 06.2016
Patient Access
Atrium Healthcare
05.2007 - 08.2014
Respiratory Therapy
Stanly Community College