April Rousey
Farmington,AR
Summary
I am an accomplished management professional with 10 years of career progression in restaurant management. My focuses and love have always been people- from hiring, onboarding, and training, to ensuring accurate schedules and a positive work environment. My love for people management and fostering relationships prove themselves in my metrics, including turnover and retention rates which were consistent through the pandemic and after, even as the rest of the industry saw major swings. After the pandemic, I remained a student, learning to market my business, adjust business plans, and practiced active community involvement while maintaining high-level operations through nights and weekends. I achieved partner candidate status at Raising Cane's and I am hoping the passion and culture I bring will allow me to fulfilll a job that will allow more flexibility for my changing personal life with new demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Raising Cane's Chicken Fingers
08.2020 - 05.2024
- Created and implemented quarterly business plans that managed budgets and operational focuses.
- Managed a diverse team of Crewmembers, fostering a positive work environment and high employee satisfaction.
- Developed and fostered community relationships, specifically schools and non-profits, and measured the ROI from active community involvement.
- In the 3 years I was running a Raising Cane's restaurant, I increased sales to triple from where the restaurant started, maintaining 85% or better in all metric areas including customer satisfaction, labor and profitability targets, and beating sales targets.
- Achieved Restaurant Partner Candidate status, highlighting my achievements over the prior year (2023).
- Drove the successful execution of numerous large-scale events while closely managing costs/budgetary constraints associated with event planning/management activities.
- Maintained the highest management stability by hiring and promoting the right people for the job.
- Successfully promoted multiple lower-level Crewmembers into management positions by focusing on their development and having consistent check-ins.
Operations Manager
Raising Cane's
08.2018 - 08.2020
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of all incoming employees, maintaining a 90% retention level throughout COVID and a 115% turnover rate during a time the industry was seeing an average of 170%
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Worked alongside the General Manager to implement action plans and communicate changes down to Crewmembers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Panera Bread
05.2017 - 06.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored employee performance and developed improvement plans
- Attained expert level of product knowledge, and communicated with management team if any adjustments in ordering for the week were being made
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Organized and conducted meetings every quarter to introduce new menu items to the team while ensuring they would be able to assist any customers with questions about the new products
Shift Manager
Panera Bread
05.2014 - 05.2017
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted management team in developing and creating welcoming atmosphere for team members to voice comments and complaints.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Maintained smooth and timely operations in preparation and delivery of meals.
Associate Trainer
Panera Bread
11.2013 - 05.2014
- Devised new methods of imparting information in order to increase engagement and retention.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Demonstrated correct procedures and compliance with standards at all times.
- Identified and communicated to superiors concerning opportunities for curriculum enhancement.
- Assisted management in conducting quarterly meetings to review new menu items.
- Trained over 20 new team members and promoted to Shift Manager in 6 month period.
Education
High School Diploma -
Mckinney High School
Mckinney, TX06.2013
Some College (No Degree) - Psychology
University of North Texas
Denton, TXSkills
- Labor Scheduling
- Leadership and team building
- Employee Safety
- Performance Evaluation
- Food Safety
- Problem Resolution
- Local Marketing Initiatives
- Teamwork/Collaboration
- Customer Service
- Operations Management
- Cost Control
Certification
- ServSafe
Timeline
General Manager
Raising Cane's Chicken Fingers
08.2020 - 05.2024
Operations Manager
Raising Cane's
08.2018 - 08.2020
Assistant Manager
Panera Bread
05.2017 - 06.2018
Shift Manager
Panera Bread
05.2014 - 05.2017
Associate Trainer
Panera Bread
11.2013 - 05.2014
High School Diploma -
Mckinney High School
Some College (No Degree) - Psychology
University of North Texas