April Russell
Great Falls ,MT
Summary
Proven track record in enhancing client relationships and streamlining operations. Expert in scheduling and strong organizational skills, achieving significant improvements in client satisfaction and team efficiency. Excelled in inter-department collaboration, ensuring compliance and optimal service delivery without compromising quality.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
State of Montana DPHHS OPA
12.2018 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
Case Manager
AWARE Inc,
01.2017 - 12.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Lead Preschool Teacher
Trinity Lutheran
12.2015 - 12.2016
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
Education
Bachelor of Arts - Organizational Communication
Montana State University - Billings
Billings, MTSkills
Scheduling and Planning
Time management expertise
Strong Organization
Inter-department collaboration
Client Relationship Building
Timeline
Client Service Coordinator
State of Montana DPHHS OPA
12.2018 - Current
Case Manager
AWARE Inc,
01.2017 - 12.2018
Lead Preschool Teacher
Trinity Lutheran
12.2015 - 12.2016
Bachelor of Arts - Organizational Communication
Montana State University - Billings
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