April Ryce
Houston,USA
Summary
Vigilant and experienced guard with over 10 years in security services. Pleased to offer a cautionary presence while compassionately interacting with customers, visitors, and employees. Quick thinking and knowledge of security systems will ensure the safety and security of people and premises of various facilities.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Special Armed Security Guard
Various Companies
01.2014 - Current
- Patrolled premises on foot and by vehicle 5 to 7 times a shift, reducing cases of theft and bodily harm by 25%.
- Conducted routine checkups of security equipment/systems 4 times per week, troubleshooting and completing maintenance.
- Trained 7 security guards and held weekly meetings to discuss potential security measures/issues.
- Directed and guided 500+ clients, employees, and visitors to locations within the premises while on shift, escorting them as needed.
- Wrote daily shift reports and submitted 99% before end of shift.
- Incident response to alarms, emergencies, and disturbances, including potential fires, medical issues, or security breaches.
- Restraining trespassers and detaining individuals suspected of criminal activity until law enforcement arrives, following established procedures.
Armed Security Officer
Memorial Hermann Hospital
Houston, TX
2024 - Current
- Monitored hospital premises to ensure safety and security of patients, staff, and visitors.
- Responded to emergencies, coordinating with medical teams and law enforcement as needed.
- Conducted routine patrols to identify potential security risks and enforce hospital policies.
- Assisted in training new security personnel on protocols and emergency response procedures.
- Maintained accurate logs of incidents, ensuring timely reporting to management for review.
- Huddled with healthcare staff to address safety concerns and improve patient experience.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Forklift Operator
Piedmont Healthcare
Atlanta, GA
01.2012 - 01.2023
- Load, unload, move, stock and stage products and materials using various types of forklifts or other power equipment 80% of specified shift.
- Pull and prepare product for shipment ensuring the exact number and types of products is loaded.
- Keep appropriate records and reports for inventory accuracy.
- Comply with all OSHA and MSDS standards.
- Verify load accuracy; check the load count, stability and product damage, report variances as necessary.
- Change equipment battery or LP tank and monitor power source as necessary.
- Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.
- Assist in physical inventions.
- Complete daily inspection of equipment.
Assistant Produce Manager
The Fresh Market
Alpharetta, GA
01.2010 - 01.2012
- Order, receive and confirm product deliveries are accurate.
- Stock (including washing crisping, bundling, and trimming), rotate, and situate merchandise/products according to department procedures.
- Train staff and perform duties as assigned by management.
- Catalog and code invoices and credits.
- Maintain and ensure that the back stock areas are sanitary.
- Provide information to customers regarding produce use and preparation.
Customer Service
Universal Protection Service
Miami, FL
01.2008 - 01.2010
- Opened commons area to the public in the mornings.
- Provided admirable customer service to customers and employees.
- Informed and warned patrons of rule infractions, such as smoking and loitering.
- Contacted police and/or fire departments in case of emergency.
- Operated and monitored over 60 surveillance cameras for the interior and exterior public areas.
Assistant General Supervisor
Graphic Images
Miami, FL
01.2007 - 01.2008
- Planned, designed, developed, and produced district broad print electronic communication for instructional marketing usage.
- Assisted in establishing professional graphics and identified standards for client communication.
- Assisted in supervising trainees.
- Performed other duties as assigned by management.
Customer Service Representative
Precision Response Corporation
Miami, FL
01.2006 - 01.2007
- Answered inbound calls to support the customer needs.
- Provided customers with product knowledge, researched billing information and guaranteed customer satisfaction.
- Accessed and updated customer records.
- Investigated and rectified partial payments and claim status.
- Obtained record documentation and analyzed information/data for resolution.
Education
Diploma - undefined
George Washington Carver High School
Atlanta, GA06.2005
Skills
- Critical thinking
- Inventory Control
- RF scanner
- Cherry Picker
- Forklift Operator
- Microsoft 365
- Pallet Jack
- Shipping And Receiving
- Materials Handling
- Order Picking
- Reach Truck
- Freight Experience
- Lawson
- Supply chain
- Route driving
- Box truck
- PeopleSoft
- Time management
Certification
- Certified Forklift Operator Electric- 2013
- Pallet Jack Certification- 2013
Timeline
Special Armed Security Guard
Various Companies
01.2014 - Current
Forklift Operator
Piedmont Healthcare
01.2012 - 01.2023
Assistant Produce Manager
The Fresh Market
01.2010 - 01.2012
Customer Service
Universal Protection Service
01.2008 - 01.2010
Assistant General Supervisor
Graphic Images
01.2007 - 01.2008
Customer Service Representative
Precision Response Corporation
01.2006 - 01.2007
Diploma - undefined
George Washington Carver High School
Armed Security Officer
Memorial Hermann Hospital
2024 - Current