April Sagarra
Pasadena,CA
Summary
Professional and friendly Front Office, community manager, with a positive attitude and a strong work ethic. Proven ability to work independently in the absence of direct supervision. Enthusiastic and dedicated with a genuine desire to provide excellent customer service while overseeing daily office operations. Offering more than 10 years of experience in fast-paced business environments requiring strong organizational and follow through capacities. Bilingual speaker (English & Spanish)
Overview
13
13
years of professional experience
Work History
Community Manager
Library Court Association
07.2020 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Qualifying vendors, strong negotiation and conflict resolution skills. Receiving and reviewing proposals that fit the building needs & budget. Managed community within established cost constraints.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Verify homeowner information and update their records in the system. Community directory & ownership list.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Maintaining confidential information violations, legal matters,ect
Concierge
Metcalfe Security Inc
08.2017 - 12.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assists with packages, auditing, dry cleaning and perishable arrangements.
Security Concierge
Universal Protection Security Services
02.2016 - 08.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Monitored security checkpoints for compliance with applicable security protocols.
- Follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control, and accident investigations
- Report suspicious activity, criminal behavior, and security breaches
Front Desk Concierge
Gs1 Group
05.2013 - 12.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Control access to client facility through the admittance process
- Maintains and displays good public relations skills when interacting with visitors and staff maintained accurate and up-to-date records of guest information.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handled incoming and outgoing shipping and receiving activities.
Sales Representative Team Leader
Sky Line Construction
05.2012 - 02.2013
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives to get the customer the coverage they need.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Ambassador, Guest Services
White Memorial Hospital
08.2010 - 01.2011
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Helping organize and maintain office common areas.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Education
Medical Administrative Assistant
Pasadena Community College (extension)
Pasadena, United States06.2023
Medical Assistant
Glendale Career College
Glendale, CA05.2010
Skills
- Guest Relations
- Scheduling Appointments
- Payment Collection
- Confidential Information Management
- Data Collection
Timeline
Community Manager
Library Court Association
07.2020 - Current
Concierge
Metcalfe Security Inc
08.2017 - 12.2019
Security Concierge
Universal Protection Security Services
02.2016 - 08.2017
Front Desk Concierge
Gs1 Group
05.2013 - 12.2016
Sales Representative Team Leader
Sky Line Construction
05.2012 - 02.2013
Ambassador, Guest Services
White Memorial Hospital
08.2010 - 01.2011
Medical Administrative Assistant
Pasadena Community College (extension)
Medical Assistant
Glendale Career College
Similar Profiles
Angelique WilliamsAngelique Williams
Services Support Librarian at Supreme Court Library QueenslandServices Support Librarian at Supreme Court Library Queensland
Tierney LathamTierney Latham
Patron Services Associate at Westport Library AssociationPatron Services Associate at Westport Library Association
Mitchell LairMitchell Lair
Facilitator at National Association Of Drug Court ProfessionalsFacilitator at National Association Of Drug Court Professionals
Seph QuagliaSeph Quaglia
Senior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons HotelSenior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons Hotel
JOSHUA VELANDRIAJOSHUA VELANDRIA
EMT LEAD INSTRUCTOR at EMS CORPSEMT LEAD INSTRUCTOR at EMS CORPS