April Sanches
Orange,TX
Summary
Highly-motivated with desire to take on news challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Multiple years of experience managing forms, records and customer relations. Customer service focused by working efficiently and assisting individuals with friendly service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Rail Coordinator
Iron Horse
07.2022 - Current
- Working in a fast-paced, customer and employee-oriented environment, the Railcar Coordinator is responsible for managing the transactions involved in the movement, storage and billing of railcars, in addition to the coordination and record keeping billing of Supplemental charges
- Able to learn and adapt frequently in a rapidly growing and evolving atmosphere.
Inbound Coordinator
Eagle RailCar Services
02.2021 - 07.2022
- Fast, efficient, and accurate office administrative work
- Extensive communications, gathering information from customers, owners, lessees, and management portals to create the car file and binders for each service car, as well as entering data in RailCarRX - Repair Management System.
Owner/Manager
In The STIX
03.2019 - 07.2020
- An active role in customer service; maintaining fast, accurate service, positive guest relations, and ensuring consistency, while maintaining high standards of quality control, cleanliness and safety.
Physical Nutrition Management Plan Coordinator (PNMPC)
State Supported Living Center
11.2015 - 03.2019
- Important habilitation role, collaborating with Occupational therapist, Physical therapist, Speech therapist and Dietitians to carry out and maintain accurate plans to attain, keep, or improve skills of daily living for the health and safety of individuals with disabilities.
Direct Support Professional (DSP)
Lufkin State Supported Living Center
04.2008 - 10.2015
- Provide direct care to those with intellectual and developmental disabilities
- Perform personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, as well as health care related tasks.
Education
Certification in CNA -
Angelina College
Lufkin, TXHigh school -
Central High School
Pollok, TX05.2006
Skills
- Data Entry
- Professional and reliable
- Customer Service
- General office equipment - Xerox machines, computers, and office phones
- Computer skills
- Windows
- Microsoft Edge
- Outlook
- Teams
- Word
- Excel
- PowerPoint
- Adobe
- Google Chrome
- Google Drive
- Docs
- Sheets
- Google Forms
- QuickBooks
- Time management
- Multitasking
- Organization
- Filing
- People skills
- Communication
- Emotional intelligence
- Collaboration
- Conflict resolution
- Training & Development
- Performance Management
Certification
- CNA, 03/01/13, 08/01/19, 8469404
- Texas Food Safety Manager Certification, 05/01/19, 05/01/24
- Manager Food Handler
Timeline
Administrative Assistant / Rail Coordinator
Iron Horse
07.2022 - Current
Inbound Coordinator
Eagle RailCar Services
02.2021 - 07.2022
Owner/Manager
In The STIX
03.2019 - 07.2020
Physical Nutrition Management Plan Coordinator (PNMPC)
State Supported Living Center
11.2015 - 03.2019
Direct Support Professional (DSP)
Lufkin State Supported Living Center
04.2008 - 10.2015
Certification in CNA -
Angelina College
High school -
Central High School