April Sartin
Nashville,TN
Summary
I have 10 plus years in management, Call Center and customer service industry.
Detail-oriented professional with expertise in customer relationship management. Proven ability to resolve issues and enhance customer satisfaction through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Escrow Processor
Oneinc
Knoxville, TN
08.2025 - 01.2026
- Processed escrow transactions for real estate clients efficiently.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth transaction flow.
Fraud Department Customer service
Foundever/USAA
Knoxville, TN
01.2025 - 08.2025
- Executed daily operational tasks with precision in a fast-paced environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assessed customer needs swiftly to enhance service delivery and satisfaction.
Call Center Manager
Answer Financial
Knoxville, TN
02.2017 - 01.2019
- Handled outbound and inbound calls for auto and home insurance, addressing customer inquiries and facilitating coverage solutions.
- Led customer service team to enhance support strategies and improve client satisfaction ratings.
- Developed training programs to elevate staff performance and ensure adherence to service standards.
Education
Bachelor of Arts - Photography
Prairie View School of Photography
Winnipeg MB02-2006
Skills
- Compliance review
- Customer relationship management
- Microsoft Word
- PowerPoint
- Access
- Outlook
- Troubleshooting
- Time management
- Ability to multitask
- Customer service excellence
- Attention to details
- Calm under pressure
Timeline
Escrow Processor
Oneinc
08.2025 - 01.2026
Fraud Department Customer service
Foundever/USAA
01.2025 - 08.2025
Call Center Manager
Answer Financial
02.2017 - 01.2019
Bachelor of Arts - Photography
Prairie View School of Photography