April Sauve
Austin,Texas
Summary
Organized and articulate professional offering over 8 years of coordinating multiple services for healthcare agencies. Wears many hats and constantly multitasks while staying calm under pressure. Zealous about the benefits of travel and looking to join a business with this passion.
Overview
8
8
years of professional experience
Work History
Program Coordinator
Anne Carlsen Center
08.2020 - 10.2023
- Manage a caseload of clients and their healthcare staff by coordinating multiple services based on individual needs and disabilities.
- Assess each client on healthcare and create comprehensive documents and reports.
- Organize and lead business meetings.
- Build and maintain relationships with key organizational influencers and external partners.
- Identify and implement strategies for ongoing program development and achievement of contractual and budgetary goals.
- Use organized systems to store or archive information/files.
- Interview, hire, and supervise employees.
- Monitor and enforce compliance with risk management protocols to safeguard the well-being of clients and interpret laws and policies.
- Develop personalized training plans, aimed at reducing turnover and fostering a positive work culture.
- Conduct thorough workplace investigations, addressing employee relations issues and implement progressive discipline actions when necessary.
- Identify and resolve complex issues by conducting in-depth monitoring of service quality and satisfaction levels, proactively addressing areas of concern.
Support Coordinator
United Cerebral Palsy Of Central Pennsylvania
08.2019 - 05.2020
- Designed a structured curriculum and daily lesson plans for clients with intellectual disabilities tailored to their unique goals, skills, and abilities.
- Presented daily lesson plans in classroom and community settings, using various methods including assistive technology.
- Created schedules for staff and managed calendars.
- Clerical duties and point of contact for clients.
- Trained the support staff in numerous methods of teaching and helped brainstorm new ideas.
- Analyzed data on clients progress and generated reports.
- Presented progress to clients and their families in quarterly meetings and maintained strong connections with the families.
- Reported progress of goals to upper management.
- Outreach in the community to start volunteer programs for clients.
- Used critical thinking skills to problem solve and find resolutions.
Supervisor
Support Systems
07.2015 - 04.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled client complaints, resolved issues, and de-escalated situations as needed.
- Boosted team performance by developing customer service training materials and conducting service training.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Clerical duties and answered on-call phone.
Education
Bachelor of Science - Human Services
University of North Dakota
Grand Forks, ND05.2015
Skills
- Complex Problem Solving
- Decision Making
- Communication
- Prioritizing and Managing Multiple Deadlines
- Advanced MS Office Suite Knowledge
- Relationships with Partners
- Business Correspondence
- Multitasking and Time Management
Timeline
Program Coordinator
Anne Carlsen Center
08.2020 - 10.2023
Support Coordinator
United Cerebral Palsy Of Central Pennsylvania
08.2019 - 05.2020
Supervisor
Support Systems
07.2015 - 04.2019
Bachelor of Science - Human Services
University of North Dakota