Overview
Work History
Education
Skills
Accomplishments
WHO I AM
Timeline
Generic

April Sawicki

New Albany,IN

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Data Entry

ACCENT Marketing Services LLC
New Albany , IN
10.2015 - 10.2018
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

High School Diploma -

Clarksville Senior High School
Clarksville, IN
05-2005

Some College (No Degree) - Business Administration

Indiana University Southeast
New Albany, IN

Skills

  • Data Collection
  • Inbound and Outbound Calling
  • Data Entry
  • Product Knowledge
  • Appointment Scheduling
  • Complaint resolution
  • Scheduling
  • Microsoft Outlook
  • Problem-solving abilities
  • Adaptive team player

Accomplishments

  • Leadership Award
  • Consistant Attendance Awards
  • "Accomplishment Award" for completing my required data entry assignment for the week before the rest of my team. Award Title: Accuracy Award and Personally hold the record for Assignments completed per week.

WHO I AM

I want my resume to reflect who I am professionally, as well as to shine a light on my character and individuality. I have been a stay at home mom of 3, with the youngest entering pre-school this year. I am looking to join the work force again for the first time in a long time. I realize the vague history may make a perspective employer concerned.  My intentions are to make it clear that I have been focused on my family for the last 6 years, but with that I have actually fine tuned my skills in my daily life. I have been the administrative assistant to my family, as well as an account manager,  team lead, scheduler, transportation coordinator, and of course a mediator. I have defused many disgruntled children and adults on a daily. I believe I have a lot of potential and will be a beneficial addition to any team. I am a blank slate and ready to jump back in and can guarantee i will be an asset to your team. 

Timeline

Customer Service Representative/Data Entry

ACCENT Marketing Services LLC
10.2015 - 10.2018

High School Diploma -

Clarksville Senior High School

Some College (No Degree) - Business Administration

Indiana University Southeast

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April Sawicki