Microsoft Word, Microsoft Excel and Google
April Scannell
Linwood,NJ
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote quality relationships.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
Family Business
01.2001 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Continually sought methods for improving daily operations, communications with customers, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Account Assistant
UPN 57 Television Station
09.2000 - 01.2001
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Used advanced software to prepare documents, reports, and presentations.
- Entered customer order details into system, accepted payments and updated accounts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
Bachelor of Arts - Communications
Villanova University
Villanova, PA05.2000
Skills
- Employee Training
- Spreadsheets
- Report Generation
- Record Keeping
- File Maintenance
- Payroll
- Merchandise Strategizing
Software
Timeline
Retail Store Manager
Family Business
01.2001 - Current
Sales Account Assistant
UPN 57 Television Station
09.2000 - 01.2001
Bachelor of Arts - Communications
Villanova University