April Schilreff
Torrington,WY
Summary
Committed and hardworking customer service employee with 30 years of experience directing in most food service positions. Well-rounded leader with extensive talent and dedication supervising, training, and enforcing responsibility to employees and subordinates Swift problem solver with quick and effective solutions to wide array of issues. Strong organizing skills, dependable, multitasker, with training in management and extensive experience in food service. Committed and passionate in enhancing customer experiences
costs.
Overview
33
33
years of professional experience
Work History
Food Service Supervisor
Summit Elior North
02.2020 - Current
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Managed high-risk situations with professionalism and composure, ensuring safety and security.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Reduced inmate altercations through proactive conflict resolution strategies
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Observed and supervised inmates throughout meal preparation, service, and clean up
- Provided assistance and guidance to inmates regarding daily activities
- Supervises the conduct of inmates to maintain order and security of work areas and equipment
- Remains vigilant and aware at all times
Owner
Wyo Catering
01.2017 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Led a team of catering professionals to execute seamless events, from setup to cleanup.
- Coordinated special events and catering requests, exceeding expectations while staying within budget constraints.
- Cooked for large groups of up to 300 guests and managing various types of food for large events.
- Ordered food items and supplies needed to fulfill catering jobs.
- Handled phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Night Cashier Supervisor
Kmart
02.2008 - 12.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain efficiency and success of up to 18 team members
- Ensured store security by adhering to company policies and procedures, maintaining a safe environment for customers and staff.
- Utilized strong problem-solving skills to address any equipment malfunctions or other unforeseen issues efficiently during shifts.
- Prepared nightly reports summarizing sales totals, refunds issued, and inventory adjustments made throughout the shift.
- Handled high-pressure situations calmly while managing large crowds during busy hours or special events.
- Managed customer returns or exchanges in accordance with store policy, ensuring a satisfactory resolution for all parties involved.
- Actively participated in regular staff meetings to discuss strategies for improving store performance, sharing insights from the night shift perspective.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Executive Chef
Little Moon Lake Supper Club
11.1991 - 09.2016
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained stringent health and safety standards, passing all inspections with high marks.
- Crafted unique dishes that significantly increased restaurant reputation and customer base.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Coordinated with up to 12 team members to prepare orders on time.
Education
No Degree - Criminal Justice
Eastern Wyoming College
Torrington, WY08.1997
High School Graduate -
Torrington High School
Torrington, WY05.1997
Skills
- sKitchen staff coordination
- Food Safety Compliance
- Customer Service
- Attention to detail
- Critical Thinking
- Safety Training
- Task Delegation
- Honesty
- Customer service
- Communication
Timeline
Food Service Supervisor
Summit Elior North
02.2020 - Current
Owner
Wyo Catering
01.2017 - Current
Night Cashier Supervisor
Kmart
02.2008 - 12.2016
Executive Chef
Little Moon Lake Supper Club
11.1991 - 09.2016
No Degree - Criminal Justice
Eastern Wyoming College
High School Graduate -
Torrington High School