Software quality assurance professional with a background in business systems analysis and requirements management. Identify process and system gaps through requirement gathering and analysis. Produce functional specifications and lead coordinated testing efforts with technical and business stakeholders from planning through release.
Overview
31
31
years of professional experience
Work History
Software Quality Engineer
Q2 Software, Inc
Lincoln, Nebraska
11.2019 - 09.2026
Performed testing and validation for financial software applications using functional, regression, integration, API, SQL, and automated testing methods to support software reliability.
Built and ran test cases, automated test scenarios, identified and tracked defects, and supported quality releases.
Worked closely with developers, product owners, and cross-functional teams in Agile settings to support quality across the software development lifecycle.
Actively participated in story grooming and refinement sessions to identify gaps, clarify requirements, and define acceptance criteria and test coverage.
Business Systems Analysis Advisor
NTT DATA (formerly DELL Services)
Lincoln, Nebraska
05.2002 - 11.2019
Gathered data requirements, wrote functional specifications, mapped data, and organized test plans to ensure comprehensive validation.
Built complex test cases, prepared full test plans, performed manual and automated validation, and recorded results.
Coordinated end-to-end testing with clients and supporting departments to ensure alignment and quality in deliverables.
Tested web-based, print, imaging, and mainframe applications across a wide range of programs.
Created documentation and led training sessions to enhance understanding of products and processes for new and existing employees.
Communicated clearly with management, clients, and developers throughout testing and delivery.
Proof Operator and Teller
Farmers Bank and Trust
Nebraska City, Nebraska
09.1998 - 05.2002
Operated proof machine, printed daily records and annual statements, prepared outgoing mail, processed ACH returns, and monitored security system operations to ensure compliance and security.
Tracked and sorted daily financial transactions with accuracy.
Updated knowledge of ATM operations to ensure effective service delivery. and assisted with routine upkeep.
Delivered customer service support while managing administrative tasks efficiently.
Office Clerk
State Farm Insurance
Nebraska City, Nebraska
08.1995 - 08.1998
Sorted document files and kept records organized for quick retrieval and compliance.
Prepared outgoing mail and handled dispatch tasks.
Researched information to help meet business needs.
Processed payments accurately and checked transaction details.
Created reports and completed office support tasks to aid decision-making and confirm transaction accuracy.
Compiled detailed reports to support management decisions.
Helped customers with inquiries and shared policy information.
Tracked office supplies and arranged timely replenishment to support operations.
Education
Bachelors Degree - Business Administration Management
Peru State College
Peru, Nebraska
05-2002
Skills
Quality assurance and testing
SQL and data analysis
Requirements analysis and documentation
Story grooming and refinement
Microsoft Office applications
Analytical problem solving
Attention to detail
Cross-functional collaboration
Multitasking and prioritization
Reliability in tasks
Results-oriented mindset
Continuous improvement
Automated and manual testing
Regression and performance testing
Defect tracking and resolution
Test case design
Agile methodology practices
Effective communication
Jira project management
Functional and cross-browser testing
Postman for API testing
Troubleshooting and resolution
Timeline
Software Quality Engineer
Q2 Software, Inc
11.2019 - 09.2026
Business Systems Analysis Advisor
NTT DATA (formerly DELL Services)
05.2002 - 11.2019
Proof Operator and Teller
Farmers Bank and Trust
09.1998 - 05.2002
Office Clerk
State Farm Insurance
08.1995 - 08.1998
Bachelors Degree - Business Administration Management
Software Quality Engineer at Continental Automotive Components Malaysia Sdn. Bhd.Software Quality Engineer at Continental Automotive Components Malaysia Sdn. Bhd.