April Shappell
Lima,OH
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Lester's Tobacco Shop
Shawnee, OH
08.2022 - 09.2023
- Communicated regularly with customers to gain insights into their needs.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Conducted regular audits of vault inventory levels against established limits.
- Counted and balanced cashier drawers.
Assistant Manager
Dollar General
Lima, OH
12.2017 - 04.2022
- Communicated regularly with customers to gain insights into their needs.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Organized paperwork associated with each financial transaction in an orderly manner.
- Worked with auditors to consistently comply with federal regulations.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Responded to customer questions regarding products, prices and availability.
- Coordinated employee schedules according to shift changes and availability.
Assistant Manager
Burger King
Wapakoneta, OH
09.2012 - 10.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Communicated regularly with customers to gain insights into their needs.
- Produced thorough, accurate and timely reports of project activities.
- Performed variety of duties related to food service.
- Prepared workstations with ingredients and tools to increase efficiency.
- Received food orders from individuals and explained offerings.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in developing menus items according to customer preferences.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Implemented cost saving initiatives within the store budget guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all local health regulations related to food safety.
Education
High School Diploma -
Wapakoneta Sr. High
Wapakoneta05-2001
Skills
- Sales Monitoring
- Operations Management
- Employee Scheduling
- Cost Reduction
- Recruiting and Interviewing
- Employee Performance Evaluations
- Product and Service Knowledge
- Task Delegation
- Retail Operations
- Microsoft Office Expertise
- Staff Development
- Schedule Oversight
- Customer Rapport
- Marketing Tactics
- Staff Supervision
- Staff Management
- Sales Strategies
- Money Handling
- Consulting
- Employee Performance Evaluation
- Team Motivation
- Windows 95/98/2000/XP/XP Pro/NT
- Staff Hiring
- Strong Listening Talents
- Excellent Spelling Skills
- Great Eye for Detail
- Data Entry Background
- Precise
Timeline
Assistant Manager
Lester's Tobacco Shop
08.2022 - 09.2023
Assistant Manager
Dollar General
12.2017 - 04.2022
Assistant Manager
Burger King
09.2012 - 10.2017
High School Diploma -
Wapakoneta Sr. High