April Shelton West
Cordova
Summary
Seasoned Pharmacist-in-Charge known for efficiently managing tasks with high productivity. Bring deep knowledge in medication therapy management, regulatory compliance, and patient counseling. Excel in communication, leadership, and problem-solving to enhance pharmacy operations and patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacist in Charge
Kroger Pharmacy
Memphis
08.2023 - Current
Market Pharmacist
Walgreens Pharmacy
Memphis
05.2012 - Current
- Company Overview: Memphis East District-Multiple Locations
- Pharmacist Responsibilities included the following:
- Uphold company policies and procedures while teaching others to understand ethical boundaries and appropriate behavior.
- Exceed customer expectations by responding to both stated and unstated needs.
- Work optimally with other healthcare professionals to positively impact patient well-being.
- Anticipate and actively prevent problems by thoroughly using pharmacy data, personal knowledge and experience.
- Create environment where team members are supportive and caring while creating engagement and passion in others through encouragement and role modeling.
- Memphis East District-Multiple Locations
Pharmacist
Kroger Pharmacy
Memphis
10.2021 - 08.2023
- Company Overview: Multiple Locations
- Ensure that all team members are in compliance with company policy and legal standards set forth by the Board of Pharmacy.
- Certify that all team members are promoting clinical services offered by the company in order to improve patient care.
- Oversee inventory control and financial management of the pharmacy in order to grow the business as a whole.
- Communicate company initiatives and implement strategies to incorporate into daily workflow.
- Multiple Locations
Staff Pharmacist
Walgreens Pharmacy
Memphis
11.2018 - 10.2021
- Uphold company policies and procedures while teaching others to understand ethical boundaries and appropriate behavior.
- Exceed customer expectations by responding to both stated and unstated needs.
- Work optimally with other healthcare professionals to positively impact patient well-being.
- Anticipate and actively prevent problems by thoroughly using pharmacy data, personal knowledge and experience.
- Create environment where team members are supportive and caring while creating engagement and passion in others through encouragement and role modeling.
Pharmacist
COVID-19 Testing Site
Memphis
08.2020 - 09.2020
- Managing daily operations and ensuring that federal and CDC guidelines are followed when conducting COVID-19 testing.
- Ensure that all test are conducted safely and in accordance with CDC and federal guidelines in order to produce accurate test results.
- Provide consultations concerning questions about testing results, and the COVID-19 virus based on my clinical knowledge and current research.
- Assisting patients in scheduling, re-scheduling and cancellation of appointments.
- Conducting follow up calls to deliver test results as well as advise patients based on CDC recommendations following both positive and negative test results.
Pharmacy Manager
Walgreens Pharmacy
Memphis
09.2016 - 08.2018
- Pharmacy Manager Responsibilities include:
- Oversee the day-to-day pharmacy operations and ensure that all task are completed in an efficient and streamlined manner.
- Ensure that all team members are in compliance with company policy and legal standards set forth by the Board of Pharmacy.
- Certify that all team members are promoting clinical services offered by the company in order to improve patient care.
- Oversee inventory control and financial management of the pharmacy in order to grow the business as a whole.
- Communicate company initiatives and implement strategies to incorporate into daily workflow.
On-site Pharmacist
FedEx Health Center
Memphis
06.2015 - 09.2016
- Pharmacist Responsibilities include:
- Managing Take Care Work Site Pharmacy operations.
- Create and execute clinical programs that improve patient outcomes.
- Provide Pharmacy consulting services regarding the effective usage of medication, drug interactions, and offering preventive healthcare services.
- Maintain awareness of developments in retail and management and pursue best practices that will enhance performance and business acumen.
- Collaborate with other healthcare providers to ensure accurate processing, and dispensing of medications that are the most cost effective for the patient.
Pharmacy Intern
Walgreens Pharmacy
Memphis
07.2008 - 05.2012
- Intern Responsibilities included the following:
- Receiving prescriptions and verifying that all information is correct
- Updating profiles and maintaining correct contact information
- Maintain documentation of controlled and non-controlled prescriptions
- Receive and place incoming stock in proper locations
- Investigate medication related problems, including insurance and missing or lost prescriptions
- Answering phone calls and directing calls appropriately
- Providing efficient and professional customer service including consultations and making suggestions of OTC products under supervision of pharmacist in charge.
Education
Doctorate of Pharmacy -
The University of Tennessee Health Science Center
05.2012
Bachelor of Science - Microbiology
The University of Tennessee at Knoxville
12.2007
Skills
- Regulatory compliance
- Medication therapy management
- Clinical assessment
- Customer relationship management
- Team collaboration
- Financial oversight
- Process optimization
- Problem solving
- Leadership skills
- Staff training
- Conflict resolution
- Medication reconciliation
- Medication management
- Pharmacy operations
- Drug interactions analysis
- Clinical pharmacology
- Drug utilization review
- Adverse drug reaction reporting
- Medication storage procedures
- Therapeutic monitoring
- Immunization administration
- Prescription verification
- Heartsaver CPR AED
- Verbal and written communication
- Medication inventory management
- Problem-solving aptitude
- Drug Information Specialist
- Quality assurance and control
- Insurance billing procedures
Certification
- American Heart Association CPR Certification, 08/01/08 - Present
- APha-ASP Immunization Certification, 08/01/08 - Present
- Medication Therapy Management Certificate, 09/01/15 - Present
- Diabetes Care Certificate, 10/01/16 - Present
References
Available Upon Request
Community Service
- Porter-Leath Toy Drive, 2008
- St. Jude Marathon, 2008
- St. Jude Target House Connect Four Tournament, 2008
- Sickle Cell Anemia Awareness Health Fair, 2008
- Mustard Seed Tutoring, 2008
- Our Children Are Our Future, 2008
- Baptist Women's Hospital Health Fair, 2009
- Blood Pressure Screenings Church Health Center, 2009
- Making Strides for Breast Cancer Walk, 2009
- Delta Fair Health Screenings, 2009
- Sisterhood Showcase, BP Screenings, 2012
- Methodist South Hospital BP Screenings, 2012
- YMCA Health Forum, 2012
- Step Out: Walk to stop Diabetes, 2015
- St. Jude Walk to End Childhood Cancer, 2015
- Flu Shot Clinic: Union Mission, 2015
Professional Organizations
- Phi Delta Chi (PDC)-Professional Fraternity, Community Service Co-Chair, 2008, UTHSC St. Jude Marathon Water Station, Porter-Leath Children's Home Christmas Toy Drive
- American Pharmacist Association-Academy of Student Pharmacist (APha-ASP), Women's Health Chair, 2009-2010, Blood Pressure Screenings, Lewis-Davis Park, Church Health Center, Bone Density Screenings, Baptist Women's Hospital Health Fair, Flu Clinic, Walgreens, Fundraisers, Race for the Cure, Making Strides for Breast Cancer
- Student National Pharmacist Association (SNPha), 2008-2012, Our children are our future tutor (2008)
- Memphis Area Pharmacist Society (MAPS), 2008
- Tennessee Pharmacist Association (TPA), 2008 - Present
Timeline
Pharmacist in Charge
Kroger Pharmacy
08.2023 - Current
Pharmacist
Kroger Pharmacy
10.2021 - 08.2023
Pharmacist
COVID-19 Testing Site
08.2020 - 09.2020
Staff Pharmacist
Walgreens Pharmacy
11.2018 - 10.2021
Pharmacy Manager
Walgreens Pharmacy
09.2016 - 08.2018
On-site Pharmacist
FedEx Health Center
06.2015 - 09.2016
Market Pharmacist
Walgreens Pharmacy
05.2012 - Current
Pharmacy Intern
Walgreens Pharmacy
07.2008 - 05.2012
Doctorate of Pharmacy -
The University of Tennessee Health Science Center
Bachelor of Science - Microbiology
The University of Tennessee at Knoxville