April Shields
Los Angeles,CA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
21
21
years of professional experience
Work History
Administrative Employee Relations
Flow Health
09.2021 - Current
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Controlled building access by supplying key cards to employees and visitors.
- Facilitated new hire orientations, processed transfers and managed employee separations.
- Collaborated with human resources team members to devise and deploy employee relations strategies.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Drove departmental efficiency by organizing comprehensive new hire training and orientation.
- Developed organizational filing systems for correspondence, communications, records and reports.
Host/Event Coordinator
American Cut Steak House
12.2017 - 03.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Grew revenues by closing on leads generated from special events.
- Initiated negotiations with vendors and subcontractors to meet event budget.
- Trained customer service, marketing and sales teams for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Prepared communications; such as memos, emails, invoices, reports, etc
- Bill management; paying bills/ invoices in timely manner
- Contributed to team success through effective communication and cooperation with coworkers and management.
Hostess Trainer
Brio Tuscan Grill
11.2015 - 12.2017
- Supervised team of 20 employees in Brio establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Handled over $5,000 worth of cash and card transactions daily with accuracy and efficiency.
- Bill management; paying bills/ invoices in timely manner
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
Co Manager
BCBG Max Azria Group
04.2008 - 03.2015
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw daily operations, maintenance and administration of various properties.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Recruited and hired qualified candidates to fill open positions.
- Maintained compliance with labor laws and company policies.
Assistant Manager
Bebe
01.2004 - 04.2008
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Business Communications
Valley Village College
05.2003
Skills
- Human resources, projects management
- Calendar management
- Contract negotiations
- Task management via Apps; Slack, Google Drive, Airtable
- Microsoft Office programs, including MS word, Excel and Outlook
- Office Management, Administrative
- File Organization
- Scheduling appointments
Timeline
Administrative Employee Relations
Flow Health
09.2021 - Current
Host/Event Coordinator
American Cut Steak House
12.2017 - 03.2019
Hostess Trainer
Brio Tuscan Grill
11.2015 - 12.2017
Co Manager
BCBG Max Azria Group
04.2008 - 03.2015
Assistant Manager
Bebe
01.2004 - 04.2008
Business Communications
Valley Village College
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