April Shields
Ponca city,OK
Summary
Dynamic Assistant Store Manager with a proven track record at Food Pyramid, excelling in customer service and inventory control. Enhanced operational efficiency through strategic merchandising and effective team leadership, resulting in increased sales. Skilled in problem-solving and mentoring, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Food Pyramid
- Assisted management in daily operations and team coordination.
- Supported training initiatives for new staff members.
- Implemented process improvements to enhance workflow efficiency.
- Collaborated with team to resolve customer inquiries effectively.
- Conducted routine inspections to ensure compliance with company standards.
- Maintained accurate records of inventory and supplies.
- Provided administrative support, including scheduling and communication tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved operational efficiency by adopting new technology for inventory management.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
Dollar Tree
03.2025 - 06.2025
- Assisted management in daily operations and team coordination.
- Supported training initiatives for new staff members.
- Implemented process improvements to enhance workflow efficiency.
- Collaborated with team to resolve customer inquiries effectively.
- Conducted routine inspections to ensure compliance with company standards.
- Maintained accurate records of inventory and supplies.
- Provided administrative support, including scheduling and communication tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved operational efficiency by adopting new technology for inventory management.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Auto Service Advisor
Stutivelle Chevy
11.2018 - 05.2023
- Assisted customers in understanding service options and recommendations.
- Facilitated communication between technicians and clients regarding vehicle issues.
- Managed service scheduling to optimize workflow and minimize wait times.
- Ensured accurate documentation of service records and customer interactions.
- Developed knowledge of automotive systems to provide informed advice to clients.
- Enhanced customer satisfaction through effective problem resolution and follow-up communications.
- Conducted thorough vehicle inspections, identifying necessary maintenance and repair work to prevent future issues.
- Coordinated with sales team for smooth transition during vehicle trade-ins or purchases involving service needs.
- Assisted in the development of marketing materials for promotional campaigns targeting existing clients, increasing repeat business rates.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs, resulting in reduced wait times for customers.
- Handled high-volume phone calls professionally while managing multiple priorities simultaneously.
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Utilized strong organizational skills to maintain a clean and efficient service department workspace, promoting a professional image.
- Implemented customer follow-up procedures, enhancing satisfaction levels and generating positive feedback.
- Participated in regular staff meetings for ongoing communication within the team about departmental goals and progress toward targets achievement.
Education
High School Diploma - Basics
Po-Hi
Ponca City, OK03.2003
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Mentoring and coaching
- Goals and performance
- Display setup
- Staff scheduling
- Issue resolution
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
- Strategic merchandising
- Performance evaluations
- Workforce management
Timeline
Assistant Manager
Dollar Tree
03.2025 - 06.2025
Auto Service Advisor
Stutivelle Chevy
11.2018 - 05.2023
Assistant Store Manager
Food Pyramid
High School Diploma - Basics
Po-Hi