April Shinhoster
Beaumont,TX
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Overview
8
8
years of professional experience
Work History
Assistant Kitchen Manager
The Park on Calder
Beaumont , TX
2023.09 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Evaluated employee performance regularly through observation of job duties during shifts.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Addressed any issues related to staffing shortages or overtime hours as needed.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Assisted with the hiring, training and supervision of kitchen staff.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Developed menus, recipes, and plate presentations that complied with company standards.
Work From Home Agent
Roi Soultions
Beaumont , Texas
2023.08 - Current
- Avoided revenue losses with diligent attention to customers' needs and complaints
- Referred unresolved customer grievances to designated departments for further investigation
- Followed up with customers to share findings and offer solutions for ongoing inquiries
- Helped improve processes and products by relaying customer feedback
- Documented information from customers to help determine causes of product or service problems
- Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills.
Customer Service Call Center Supervisor
Focus Services
Beaumont , Texas
2020.10 - 2021.05
- Supervised work of office, administrative and customer service employees to verify adherence to quality standards, deadlines and proper procedures
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Motivated employees to continuously grow knowledge and enhance abilities
- Improved staff performance through continuous monitoring and training updates
- Preserved customer loyalty by quickly and completely resolving complaints
- Empowered employees to independently resolve problems and disputes
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
Manager
Waffle House
Beaumont , Texas
2016.01 - 2020.10
- Monitored employee work to assess performance and identify knowledge gaps
- Prepared schedules and assignments to meet short- and long-term business demands
- Planned and executed strategies to increase business and drive profit growth
- Organized specialized areas of logistics to optimize results
- Coordinated operations strategically in high-volume setting
- Supervised and guided employees to reach company objectives
- Provided teams with clear objectives and consistent, performance-oriented policies
- Established budgets, controlled expenses and met financial targets
- Cross-trained staff in secondary roles to expand operational diversity
- Enforced safety procedures and monitored compliance
- Organized training for new team members and routine retraining for established employees.
Education
Dipolma - General Studies
Alexandria Senior High
Alexandria, LA2006-05
Skills
- Inbound call management
- Team leadership
- Microsoft Word
- Customer service
- Ability to multitask
- Time management
- Positive attitude
- Ordering Supplies
- Food Preparation
- Waste Reduction
- Sanitation Standards
- Menu Development
- Food Safety
- Inventory Management
- Kitchen Management
- Scheduling
- Supply Ordering
- Product Rotation
- Staff Supervision
Timeline
Assistant Kitchen Manager
The Park on Calder
2023.09 - Current
Work From Home Agent
Roi Soultions
2023.08 - Current
Customer Service Call Center Supervisor
Focus Services
2020.10 - 2021.05
Manager
Waffle House
2016.01 - 2020.10
Dipolma - General Studies
Alexandria Senior High
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