April Shiver
Macon,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Bartender/Waitress Supervisor
Wagers Grill & Bar
08.2004 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
CSR 2
Ricoh USA
05.2011 - 06.2014
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant/Financial Controller
Ethica Health and Retirement Communities
09.2006 - 07.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Responsible for Accounts Receivable and payroll for 100+ employees
- Insurance management with Medicare and Medicaid, responsible for payments to facility and control of residents accounts,
Education
Associate of Applied Science - Business
Gordon College
Barnesville, GA06-1995
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
CSR 2
Ricoh USA
05.2011 - 06.2014
Administrative Assistant/Financial Controller
Ethica Health and Retirement Communities
09.2006 - 07.2011
Bartender/Waitress Supervisor
Wagers Grill & Bar
08.2004 - Current
Associate of Applied Science - Business
Gordon College
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