Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

April Shockley

Orlando

Summary

Dynamic General Manager with a proven track record at U.S. Installations Group, excelling in operations management and team building. Successfully implemented strategies that boosted sales and enhanced customer loyalty. Skilled in problem resolution and fostering strong vendor relationships, ensuring high productivity and employee satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

General Manager

U.S. Installations Group
12.2011 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Trained and guided team members to maintain high productivity and performance metrics.

Accounting and Customer Service

Home Spaces
09.2010 - 12.2011
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Ensured timely bill payments by managing accounts payable, reviewing invoices, and processing transactions.

Accounting Clerk

Taylor Bean & Whitaker Mtg
09.2008 - 12.2009
  • Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
  • Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Purchasing Manager

Woodman Kitchens & Floors
11.1997 - 09.2008
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Education

High School Diploma -

Ocala Christian Academy
Ocala, FL

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

    Consistently exceeds company goals and standards.

Certification

Fundamentals of Mortgage Lending

Lead Safe Renovator

Forklift

Languages

English

Timeline

General Manager

U.S. Installations Group
12.2011 - Current

Accounting and Customer Service

Home Spaces
09.2010 - 12.2011

Accounting Clerk

Taylor Bean & Whitaker Mtg
09.2008 - 12.2009

Purchasing Manager

Woodman Kitchens & Floors
11.1997 - 09.2008

High School Diploma -

Ocala Christian Academy

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