Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Shook

Bastrop

Summary

Versatile employee with a passion for people and a diverse background in the food service and hospitality industry. Experienced in roles such as baker, bakery manager, waitress, bartender, and host in different settings. Demonstrated ability to adapt and thrive in fast-paced environments, delivering exceptional customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Banquet Bartender

Sodexo Campus Services
08.2024 - Current
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
  • Checked ID cards and verified bar guests were of legal age.
  • Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.

Customer Service Representative

Atlantic Aviation
12.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained excellent communication with incoming pilots to ensure services were arranged and met in a timely fashion.
  • Assisted line technicians with loading and unloading luggage for guests.
  • Input flight data properly into our system to maintain a good working schedule for our team members.

Bartender/ Server / Host

Maudie's Tex-Mex Cafe
01.2017 - 10.2023
  • Engaged guests with friendly conversation to build bar and restaurant loyalty, and encourage repeat business.
  • Exceeded customer service expectations to earn positive feedback..
  • Made excellent use of time management to ensure a smooth and enjoyable dining experience for guests.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Delivery Driver

Jimmy John's
01.2016 - 06.2018
  • Ensured safe handling to prevent damage to customer packages.
  • Avoided delivery errors by closely following scanning, tracking, and documentation procedures.
  • Boosted customer service by helping with delivery, payment, and stock questions.
  • Ensured timely deliveries through comprehensive understanding of the delivery area.

Bakery Manager

Sprouts Farmers Market
08.2011 - 06.2016
  • Oversaw inventory management, and collaborated with internal teams and external vendors to facilitate replenishment.
  • Monitored and controlled department expenses to promote budget adherence.
  • Adhered to and promoted food safety regulations and guidelines.
  • Maintained attractive, well-organized displays, with regular resets.
  • Worked alongside associates to consistently accomplish daily team goals.
  • Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
  • Followed strict health and safety standards for employee and consumer protection.
  • Maintained shrink levels between 2% and 4%.
  • Consistently met quarterly sales goals.

Education

High School Diploma -

Alvarado High School

Skills

  • Mixology
  • Menu memorization
  • Safe service compliance
  • Suggestive Selling
  • Food running
  • Handling difficult customers
  • New hire training
  • Point of sale systems
  • Inventory
  • Phone skills
  • Customer service
  • Efficient multitasking
  • Preparing for events
  • Reliability and punctuality
  • Alcohol safety regulations
  • Cash handling expertise
  • Stress tolerance
  • Sanitation standards
  • Professional appearance
  • Drink preparation
  • Suggestive selling
  • Adaptable work style
  • Organizing stock
  • Event preparation
  • Safe food handling procedures
  • Superb customer service
  • Outstanding customer service
  • Teamwork
  • Fast learner
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Honest and dependable
  • Professional attitude
  • Listening skills
  • Multitasking
  • Hospitality and guest service
  • Reliability
  • Customer relationship building
  • Organizational skills
  • Responsible serving
  • Product knowledge
  • Food and beverage service
  • Quality control
  • Staff training
  • Bussing and serving
  • Age identification checks

Certification

TABC and Food Handlers Certification

Timeline

Banquet Bartender

Sodexo Campus Services
08.2024 - Current

Customer Service Representative

Atlantic Aviation
12.2023 - 08.2024

Bartender/ Server / Host

Maudie's Tex-Mex Cafe
01.2017 - 10.2023

Delivery Driver

Jimmy John's
01.2016 - 06.2018

Bakery Manager

Sprouts Farmers Market
08.2011 - 06.2016

High School Diploma -

Alvarado High School

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April Shook