April Shultz
Tunkhannock,PA
Summary
Seasoned Direct Service Professional from Eihab Human Services, adept in mental health support, fostering community integration, and medication administration. Demonstrated excellence in client advocacy, leading to significant improvements in client quality of life. Recognized for outstanding documentation proficiency, self sufficiency and independence, excellent communication, superior problem solving, and building strong, trust-based relationships.
I am looking to advance my career at Eihab Human Services by transferring from my current role as a full time 1st shift DSP, to the role of Recruiter. I believe my knowledge of the job roles at Eihab Human Services, as well as my extensive trainings, give me the tools I need to advance internally in the Company.
Overview
19
19
years of professional experience
Work History
Direct Service Professional
Eihab Human Services
Tunkhannock, PA
01.2020 - Current
- Built strong and trusting rapport with clients and loved ones.
- Provided crisis intervention services when needed.
- Provided individualized support to enhance the quality of life for individuals with special needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Consulted with client care team to continually update care plans.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Maintained clean and well-organized environment for client happiness and safety.
Nursing Assistant
Ecumenical Enterprises
Dallas, PA
09.2018 - 01.2020
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead Teacher
Daydreamers Childcare
Newton-Ransom, PA
08.2016 - 07.2019
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Organized activities to promote physical, mental and social development of each child.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Served as a mentor for new teachers during their onboarding process.
- Involved parents in student learning to increase family interaction and student support.
Wait Staff Member
Damon's Bar and Grill/Tully's Good Times
Clarks Summit, PA
08.2011 - 06.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Recognized by management for providing exceptional customer service.
Banquet Server
Epicurean Delight - Benefiting The Inland Northwest Blood Center
Falls, PA
07.2006 - 06.2015
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Responded promptly and courteously to guest inquiries and complaints.
- Noted timing of meal progression, keeping kitchen staff informed.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Tunkhannock Area High School
Tunkhannock, PA06-2007
Some College (No Degree) - Psychology
King's College
Wilkes-Barre, PASkills
- Client advocacy
- Heavy lifting
- Daily living activities
- Housekeeping tasks
- Direct care
- Mental health support
- Medication monitoring
- Behavioral support
- Community integration
- Professional boundaries
- Transportation assistance
- Documentation proficiency
References
References available upon request.
Timeline
Direct Service Professional
Eihab Human Services
01.2020 - Current
Nursing Assistant
Ecumenical Enterprises
09.2018 - 01.2020
Lead Teacher
Daydreamers Childcare
08.2016 - 07.2019
Wait Staff Member
Damon's Bar and Grill/Tully's Good Times
08.2011 - 06.2018
Banquet Server
Epicurean Delight - Benefiting The Inland Northwest Blood Center
07.2006 - 06.2015
High School Diploma -
Tunkhannock Area High School
Some College (No Degree) - Psychology
King's College
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