APRIL SIBLEY
Millville,NJ
Summary
Experienced in problem-solving, service and time management. Aiming to change my career path and leverage my abilities.
Overview
22
22
years of professional experience
Work History
GLASSHOUSE FOREMAN
ACE GLASS INC
09.2007 - Current
- Maintain accurate inventory of unfinished parts and tubing
- Ensure company policies and employee safety precautions are enforced
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Troubleshot minor problems and reported larger technical issues.
- Worked with coworkers to complete tasks.
- Adhered to quality and service standards to support operational goals.
- Assisted with new hire orientation and employee training.
- Performed general maintenance and repair.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
CHHA
Bayada Home Health Care
06.2025 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered prescribed medications under direction of physician.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
CUSTOMER SERVICE REPRESENTATIVE
LOWES
01.2022 - 05.2022
- Answer phones and customer questions
- Complete returns
- Complete online orders
- Process customer credit applications
- Assist in customer register transactions
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Assisted with mentoring new employees during and after training.
- Referred unresolved customer grievances to designated departments for further investigation.
- Conferred with customers by telephone or in-person to provide product or service information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Investigated and researched issues to determine root causes and appropriate resolution method
SALES ASSOCIATE
DOLLAR GENERAL
04.2021 - 01.2022
- Answer phones and customer questions
- Introduced promotions and sale opportunities, enticing customers.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Engaged with guests to understand and anticipate customer service needs.
- Followed checklist to complete retail store opening and closing activities.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Performed cleaning tasks, keeping store neat and organized.
ASSISTANT STORE MANAGER
WAWA
02.2006 - 12.2008
- Answer phones and customer questions
- Directed employee tasks and time management, improving customer experiences.
- Achieved high per customer sales to meet company expectations.
- Helped set team performance standards to reach company objectives.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Demonstrated and supported continuous improvement and growth mindset.
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
05.2003 - 05.2007
- Answer phones and customer questions
- Addressed customers courteously using suitable methods and problem-solving skills.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Utilized automated systems to log and retrieve call information.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
Associate in Arts (A.A.) - Early Childhood Education (AECE)
ROWAN UNIVERSITY
Gloucester, NJ05.2012
Undergrad Medical Billing And Coding - Medical Records
University of Phoenix
Tempe, AZ02-2024
Skills
- Teamwork and Collaboration
- Daily Reporting
- Safe Operating Procedures
- Worker Supervision
- OSHA Compliance
- Time Management
- Effective Communication
- Attention to Detail
- Patient care
Timeline
CHHA
Bayada Home Health Care
06.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
LOWES
01.2022 - 05.2022
SALES ASSOCIATE
DOLLAR GENERAL
04.2021 - 01.2022
GLASSHOUSE FOREMAN
ACE GLASS INC
09.2007 - Current
ASSISTANT STORE MANAGER
WAWA
02.2006 - 12.2008
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
05.2003 - 05.2007
Associate in Arts (A.A.) - Early Childhood Education (AECE)
ROWAN UNIVERSITY
Undergrad Medical Billing And Coding - Medical Records
University of Phoenix