April Simmons
Human Resource
Jonesboro,AR
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Dedicated and driven professional with 24 years of transferable experiences. Providing exceptional customer service in industries demanding attention to detail, accuracy, compassion, integrity, and patience. Adept at building positive relationships with employees and staff.
Overview
24
24
years of professional experience
Work History
Human Resources Coordinator
The Greenbrier Companies
11.2023 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated and administered employee health insurance and retirement plans.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Increased organizational effectiveness with data-driven HR strategies based on thorough analytics reports.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Fostered positive work environment through comprehensive employee relations program.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Devised hiring and recruitment policies for 600-employee company.
Administrative Manager
Students That Excel Enrichment Program/My Little Angels Learning Academy
05.2021 - 10.2023
- Hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices
- Helping the organization create a positive workplace culture, develop employees, and manage talent effectively on new on-boarding plans, educating newly hired employees about their rights and regulations, policies and procedures of the business
- Providing support to leadership team, and staff, in a positive and professional manner
- Collaborated with team members to develop innovative strategies for business growth and expansion.
- Evaluated staff members'' workload distribution periodically in order to identify potential bottlenecks needing adjustments aimed at ensuring optimal resource utilization levels achievement.
- Completed weekly payroll for 10 employees.
Post-Closing Remediation
Title365
07.2021 - 10.2022
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Complied with Lender's requirements, as specified in Escrow agreement
- Prepared escrow instructions
- Obtained releases of all contingencies or other conditions as imposed on Escrow
- Forwarded recordable documents to title company
- Completed file for disbursement by funding department
- Addressed all client and interested parties' transaction requests promptly
- Maintained client network while successfully servicing all current and future clients
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Monitored, researched, and remediated post-closing issues related to fees, document corrections and re-disclosures
- Recommended improvements and changes to existing and future processes including all upstream activities that may contribute to remediation activities
- Supported monitoring, review, and improvement of the post-closing retrieval and recording of loan documents for compliance completeness and accuracy
- Maintained excellent working relationships with both internal and external partners
- Collaborated with loan officers and underwriters to address discrepancies in documentation, facilitating smooth resolution of outstanding issues.
- Ensured timely completion of audits by effectively prioritizing tasks and managing time-sensitive projects.
- Established a reputation as a reliable and knowledgeable resource on post-closing auditing matters, providing expert advice and guidance when consulted by colleagues or management.
- Maintained accurate records of audit findings, providing valuable data to support process improvements and risk mitigation strategies.
- Upheld strict confidentiality standards when handling sensitive client information, maintaining professional integrity at all times.
Auction Operations Foreclosure Specialist
Xome
09.2019 - 06.2021
- Updated client's attorney, client, and auctioneer services on sale process and final results.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
- Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
- Managed a high volume of complex cases simultaneously while maintaining exceptional levels of organization and attention to detail.
- Served as a liaison between clients, attorneys, court officials, and other stakeholders throughout the foreclosure process.
- Contributed to departmental goals by consistently meeting or exceeding performance targets for case closures and client satisfaction ratings.
- Ensured strict adherence to deadlines by closely monitoring case progress and proactively addressing potential delays.
- Collaborated with legal teams to ensure compliance with state and federal regulations during foreclosure proceedings.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
Education
Master of Science - Human Resources Management
Walden University
Minneapolis, MN10.2015
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2005
Associate of Science in E - Electronic And Computer Engineering Technology
Remington College
Dallas, TX07.2022
Skills
- Microsoft Office Suite
- ADP/Workday
- Black Knight
- TAB FusionRMS
- Financial Services (LPS)
- Loan Servicing and Account Management System (LSAMS)
- DocTrak1156
- Adobe Acrobat X Pro
- Reader X/Frotracs 330
- Remedy Star/LenStar Web/WALZt
- Solution Sourcing
- Filenet/Mortgage Serv
- SiteX Source/Eudora
- REO Trans Workstation
- Cyprexx
- Foreclosure Management System FMS
- Equator
- TRAX AMN
- Envision System Environmental Services Online
- Maintains confidentiality
- Employee Relations
- Microsoft Office and Docusign
- New employee orientations
- HR Policies Compliance
- Benefits Administration
- Confidential Document Control
- Customer Relations
- Exceptional communicator
- Labor law knowledge
- Company organization
- Performance Evaluation
- Staff Management
- Workforce Planning
- Compliance
- Training programs
- Training development
- Project Planning
- Problem-Solving
- Employment Record Verification
- Human Resources Operations
- Conflict Resolution
- Management Support
- Employee Recognition Programs
- Coaching and Mentoring
- Policy Improvement Recommendations
- Performance Management Systems
- Regulatory Compliance
- Relationship Building
- Leadership Training and Development
Websites
Core Proficiencies
- Project Management
- Team Development
- Customer Service
- Analysis
- Documentation
- Organization
- Emotional Intelligence
- Intellectual Discipline
- Confidentiality
- Policy and Procedure
- Problem Resolution
- Process Integration
- Communication
Timeline
Human Resources Coordinator
The Greenbrier Companies
11.2023 - Current
Post-Closing Remediation
Title365
07.2021 - 10.2022
Administrative Manager
Students That Excel Enrichment Program/My Little Angels Learning Academy
05.2021 - 10.2023
Auction Operations Foreclosure Specialist
Xome
09.2019 - 06.2021
Master of Science - Human Resources Management
Walden University
Bachelor of Science - Business Management
University of Phoenix
Associate of Science in E - Electronic And Computer Engineering Technology
Remington College
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