APRIL SIRON
Locust Grove,VA
Summary
Dynamic professional with extensive experience in administrative management and customer service excellence at Wilderness Presidential Resort. Proven track record in training and development, enhancing guest experiences, and optimizing inventory. Adept at payroll administration and conflict resolution, consistently delivering results that exceed expectations.
Overview
11
11
years of professional experience
Work History
Recreation Supervisor
Wilderness Presidential Resort
Spotsylvania, Virginia
05.2025 - Current
- Coordinated recreational activities for guests of all ages at a family-oriented resort.
- Trained and mentored new team members on best practices in guest service and safety.
- Organized special events, including seasonal festivities and themed gatherings, for guests.
- Collaborated with other departments to enhance overall guest experience at the resort.
- Coordinated special events such as holiday parties, sports tournaments, and outdoor activities.
Management Analyst Associate
City of Richmond Dept. of Justice Services
Richmond, VA
06.2020 - 09.2024
- Recorded employee hours accurately using timekeeping software.
- Performed payroll processing for staff members.
- Created a positive learning environment for participants during training sessions.
- Reviewed timecards for discrepancies and resolved issues promptly.
- Processed payroll data to ensure timely employee payments.
- Participated in meetings with department heads to discuss strategies for improving efficiency within the organization's timekeeping process.
- Monitored employee attendance to ensure compliance with company policies.
- Advised managers on appropriate disciplinary action when necessary due to attendance violations.
Assistant Store Manager
The Tile Shop
03.2019 - 12.2020
- Directly supervise and coordinated activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Haunt Supervisor / Winterfest Swing
Kings Dominion
09.2015 - 01.2020
- Obtained information about or inspected performance facilities, equipment, and accommodations to ensure that they meet specifications.
- Dressing as a scare monster to scare guests.
- Supportive training and coaching of 25-30 employees, acting as scare monsters. While follow company policy to safely and effectively scare guests.
Retail Store Manager / Support Staff
The Wireless Center
11.2017 - 03.2019
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Directly supervise and coordinated activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
- Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Enforced safety, health, and security rules.
- Provided customer serviced by greeting and assisting customers and responding to customer inquiries and complaints.
Membership Director
American Family Fitness
02.2015 - 03.2017
- Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.
- Established and maintained relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Provided direct service and supported to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Provided award winning customer service to members. Including sales of memberships, account management, and billing questions.
- Set appointments for potential members, toured, and sold memberships to a health club. Also, I made sure detailed follow up was completed and obtained referrals.
Education
GED -
Orange County High School
Orange, VA01-2000
Skills
- Administrative management
- SAP ERP solutions
- Project management tools
- Inventory optimization
- Retail sales leadership
- Customer service excellence
- Training and development
- Leadership in supervision
- Microsoft Office proficiency
- Appointment scheduling efficiency
- Data analysis skills
- Conflict resolution strategies
- Payroll administration
References
Jim Stallings, Vice President - Systems Engineer, Bank of America, jim.stallings@bofa.com, +18043960037, Paulina Rosu, Store Manager, The Tile Shop, 030mgr@tileshop.com, +18049659191, Lucas Reddinger, Training Manager, The Wireless Center, lucas.reddinger@thewirelesscenter.com, +19106323520
Awards
- Employee of the Month, 04/01/15
- Employee of the Month, 06/01/16
- Employee of the Month, 02/01/17
- Employee of the Year, 12/01/15
- Top Sales Producer, 06/01/16
Timeline
Recreation Supervisor
Wilderness Presidential Resort
05.2025 - Current
Management Analyst Associate
City of Richmond Dept. of Justice Services
06.2020 - 09.2024
Assistant Store Manager
The Tile Shop
03.2019 - 12.2020
Retail Store Manager / Support Staff
The Wireless Center
11.2017 - 03.2019
Haunt Supervisor / Winterfest Swing
Kings Dominion
09.2015 - 01.2020
Membership Director
American Family Fitness
02.2015 - 03.2017
GED -
Orange County High School