April Sitthivong
Modesto,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hair Assistant
To Dye For Salon
2024.04 - Current
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted in increasing salon revenue by effectively upselling products and services during appointments.
- Demonstrated attention to detail when performing tasks such as shampooing, conditioning, and blow-drying client''s hair.
- Efficiently handled administrative tasks such as processing payments, updating client records, and confirming appointment bookings.
- Effectively managed appointment scheduling to optimize stylist availability and minimize downtime between clients.
- Contributed to positive customer experiences by engaging in friendly conversation and building rapport.
- Meticulously sanitized all tools after each use according to industry standards to maintain a hygienic working environment.
- Assisted with inventory management duties to ensure adequate stock levels of essential products and tools were maintained at all times.
Bud Tender
Falvors Cannnabis Dispensary
2024.06 - 2024.08
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Bartender
Dave & Buster's
2023.06 - 2024.03
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
Key Holder
Dave & Buster's
2022.04 - 2023.06
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Implemented loss prevention strategies to minimize store shrinkage.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Server
Oishi Teri Sushi Bar
2019.09 - 2020.03
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
General Education
Thomas Downey High School
05.2019
Skills
- Basic Accounting
- Suggestive Selling
- Beverage Preparation
- Food Preparation
- Payment Processing
- Menu Memorization
- Food Running
- Staff Management
- New Hire Training
- Wine and Liquor Knowledge
- Classic Cocktails
- Outgoing Personality
- Ordering Procedures
- Salesmanship
- Creative Mixology
Timeline
Bud Tender
Falvors Cannnabis Dispensary
2024.06 - 2024.08
Hair Assistant
To Dye For Salon
2024.04 - Current
Bartender
Dave & Buster's
2023.06 - 2024.03
Key Holder
Dave & Buster's
2022.04 - 2023.06
Server
Oishi Teri Sushi Bar
2019.09 - 2020.03
General Education
Thomas Downey High School
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