April Slaughter
New Albany,IN
Summary
Proven healthcare professional with a track record of enhancing patient satisfaction and streamlining operations at Denzinger Family Dentistry. Expert in healthcare regulations and patient care, demonstrating exceptional organizational skills and a commitment to improving patient outcomes. Skilled in employee training and insurance verification, significantly reducing wait times and documentation errors. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic Patient Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
13
13
years of professional experience
Work History
Senior Patient Coordinator
Denzinger Family Dentistry
07.2020 - Current
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Improved patient flow by coordinating with medical staff, ensuring timely communication between departments.
- Provided essential administrative support to medical providers, allowing them to focus more on direct patient care instead of clerical tasks.
- Coordinated referrals to specialists or other healthcare providers as needed, ensuring seamless continuity of care for patients across multiple services.
- Collaborated with clinical staff to improve care coordination and maintain efficient daily operations within the facility.
- Implemented new front desk procedures to optimize workflow, resulting in reduced wait times for both staff and patients alike.
- Reduced errors in documentation by implementing a thorough review process for all records.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Managed insurance verifications to ensure accurate billing and timely reimbursements.
- Increased patient retention by proactively following up on missed appointments and rescheduling as needed.
- Conducted patient outreach efforts such as follow-up calls after treatment completion or appointment reminders.
- Resolved billing issues in a timely manner, minimizing financial stress on patients and enhancing satisfaction levels.
CNA
Rolling Hills Healthcare
02.2011 - 07.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Associate of Science - General Studies With Emphasis On Chemistry
Indiana University Southeast
New Albany, IN08.2011
Skills
Healthcare regulations
Scheduling Coordination
Attention to Detail
Multitasking ability
Patient Care
Critical Thinking Skills
Organizational Skills
HIPAA Compliance
Claims Processing
Office Administration
Patient documentation
Insurance Verification
Patient Records Management
CPR/AED
Switchboard Operation
Proficient in open dental, dental intel, word, weave, power point
Timeline
Senior Patient Coordinator
Denzinger Family Dentistry
07.2020 - Current
CNA
Rolling Hills Healthcare
02.2011 - 07.2020
Associate of Science - General Studies With Emphasis On Chemistry
Indiana University Southeast
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