April Slocum
Consulting
Los Angeles,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Administrator
Excell Academy
02.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Worked directly with Upper Management providing exceptional support.
- Entered and maintained departmental records in company database.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Collected, arranged, and input information into database system.
Consultant
Infinity Marketing And Consulting
04.2015 - 07.2017
- Collaborated with business team to coordinate sales and marketing plans.
- Achieved sales goals using persuasive selling methods.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Represented company at community and business events to gain exposure to potential consumers.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Designed and carried out market research to detect and attract new customers.
- Planned and implemented advertising campaigns.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Built relationships with customers and community to establish long-term business growth.
- Constructed and shared presentations for Medical groups of up to 10 to increase interest in Medical Spa Services.
Customer Service Representative
Pacific Gas & Electric Company
07.2003 - 10.2017
- Managed over 80 customer calls per day, decreasing wait times and call backs.
- Updated account information to maintain customer records.
- Maintained high safety standards for customers and company.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity
- Trained new personnel regarding company operations, policies and services
Education
Master of Arts - Applied Psychology
The Chicago School of Professional Psychology
Chicago, IL02.2019
Bachelor of Arts - Business Administration
National University
Fresno06.1998
Skills
- Staff Training
- Money Handling Abilities
- Clerical Support
- Strong Analytical and Problem-Solving Skills
- Customer Service
- Multi-Line Telephone Operation
- Customer Data Confidentiality
- Cultural Sensitivity
- Business Administration
- Strategic Planning
- Office Management
- Team Collaboration
- Personable and Approachable
- Recordkeeping and File Management
- Administration and Management
- Relationship Development
- Recruitment Support
- Performance Improvement
- Program Management
- Business Development
- Travel Arrangements
- Verbal and Written Communication
- Travel Coordination
- Resourceful and Analytical
- Project Management
- Administrative and Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Administrator
Excell Academy
02.2023 - Current
Consultant
Infinity Marketing And Consulting
04.2015 - 07.2017
Customer Service Representative
Pacific Gas & Electric Company
07.2003 - 10.2017
Master of Arts - Applied Psychology
The Chicago School of Professional Psychology
Bachelor of Arts - Business Administration
National University
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