April Smiley Tracy
Lynden,WA
Summary
Dynamic and goal-oriented professional with experience at Walmart and T-Mobile, excelling in customer service and inventory management. Recognized for building strong relationships and enhancing customer satisfaction through active listening and effective communication. Proven ability to exceed performance metrics while maintaining organization and teamwork in fast-paced environments. Empathetic and resilient with a deep lived understanding of the challenges faced navagating social services. Drawing from personal experience and community involvement, I bring a unique perspective and authentic connection to the people I serve. Skilled in building trust, advocating for vulnerable populations, and guiding clients through complex systems with compassion and clarity.
Overview
6
6
years of professional experience
Work History
CAP 1 Associate
Walmart
09.2022 - 05.2023
- Assisted in maintaining merchandise presentation standards to enhance customer experience.
- Collaborated with team members to unpack and organize inventory accurately.
- Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
- Supported management in achieving daily operational goals through effective communication.
- Provided assistance during peak hours, ensuring timely service for customers.
- Monitored stock levels, reporting discrepancies to facilitate accurate inventory management.
- Maintained a clean, organized store environment for optimal shopping experience.
- Assisted in reducing shrinkage by conducting regular audits and addressing discrepancies.
Customer Service Representative
T-Mobile
10.2017 - 09.2021
- Assisted customers with inquiries, ensuring accurate and timely resolution of issues.
- Processed transactions efficiently, maintaining attention to detail in customer accounts.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to document interactions, aiding in effective follow-up communication.
- Participated in training sessions to learn new systems and improve service techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Sultan High School
Sultan, WA06-1999
Skills
- Punctuality
- Goal-oriented
- Time management
- Active listening
- Relationship building
- Verbal and written communication
- Empathy and compassion
- Teamwork and collaboration
- Organization and multitasking
- Critical thinking
Timeline
CAP 1 Associate
Walmart
09.2022 - 05.2023
Customer Service Representative
T-Mobile
10.2017 - 09.2021
High School Diploma -
Sultan High School