April Smith
Deltona,FL
Summary
Reliable employee seeking Operations/Facility Manager position. Offering excellent communication and good judgment. Dedicated hard surfaces professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Owner
Amazing Grace By April INC
Deltona, FL
03.2020 - Current
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated businesses for performance directives. Created plans, design of fabrication facilities and retail stores.
Facility Director
Italian Tile Of Brevard, CLassic Floors
Melbourne, FL
03.2019 - 03.2020
- Determined effective maintenance schedules to keep equipment and systems running smoothly.
- Applied safety knowledge, codes understanding and project management skills to complete tasks quickly and with minimal down time.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Controlled inventory according to needs and budget requirements.
- Directed all areas of facility maintenance for fabrication buildings and equipment.
- Directed all areas of facility maintenance for fabrication buildings and equipment.
- Designed and created automation of facility. Using worker alghorithims and production needs for company.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Oversaw team of 26 maintenance personnel covering internal systems and fabrication equipment.
- Provided support and services related to mail and deliveries.
- Assisted with meetings and conference room reservations.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Prepared action plans to establish procedures for various emergency situations.
- Held classes to teach staff facility procedures.
- Reviewed and oversaw construction and renovation projects.
- Ordered, maintained and distributed supplies and inventory.
- Set and enforced departmental budgets, goals and deadlines.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Prepared reports and schedules with accuracy.
Facility Director
Italian Terrazzo Tile Of Brevard (Classic Floors)
Orlando, FL
04.2018 - 03.2020
- Determined effective maintenance schedules to keep equipment and systems running smoothly.
- Applied safety knowledge, codes understanding and project management skills to complete tasks quickly and with minimal down time.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Controlled inventory according to needs and budget requirements.
- Directed all areas of facility maintenance for fabrication building.
- Dealt with OSHA compliance and created solutions to be complaint with silica ruling in a proactive environment.
- Accessed and directed personnel to be more proficient and have scheduled breaks, hydration, work environment improvements.
- complete renovation of how jobs were organized and completed from measuring, dxf creation, fabrication floor schedule, etc.
- Pushed contractors and vendors to complete projects within specified timelines.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed all areas of facility maintenance for fabrication building and equipment.
- Directed trainers for specified equipment used in fabrication at facility.
- implented process, design and improvements to building to adhere to OSHA specifications.
- Wage negotiation and
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Directed successful operational turnaround, eliminating over $1.4 million in debt.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Launched new, robust business management software system, resulting in improved operational insight and planning. Appright, moraware, speed label and slabsmith.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Paver Operations Manager
Italian Terrazzo Tile Of Brevard (Classic FLoors)
Orlando, FL
01.2016 - 03.2019
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Investigated and resolved departmental non-conformances.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Production Manager
Italian Terrazzo & Tile Of Brevard (Classic Floors
Orlando, FL
10.2014 - 02.2019
- Sourced materials to keep up with production goals and meet customer demands.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
- Developed and implemented cost controls and other expense reduction measures.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Standardized production procedures, job roles and quality assurance guidelines.
- Created and regularly updated department work instructions and reports.
- Implemented quality improvement changes to minimize product defect rates.
Co-owner Dispatcher
RidgeRunners LLC
Philadelphia, TN
01.2008 - 03.2015
- Scheduled and tracked movements of owned and rented equipment.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Documented service activities and issues and produced regular reports.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Dispatched calls for emergency and routine driver call-outs.
- Communicated with customers daily about freight movements and delivery timetables.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Tracked purchase orders and approved vendor invoices for outside services.
- Coordinated pickups and deliveries across United States
- Coordinated pickups and deliveries across United States
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Received new orders, prepared documentation and assigned personnel.
- Assessed regulatory and operational risks for escalation to management.
- Coordinated repairs to vehicles to maintain fleet operations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Sales and Import Director
Randy's Ceramic Tile LLC
Oviedo, FL
04.1996 - 02.2008
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Provided documentation of processes to comply with regulations and company policies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
- Made recommendations for changes in funding process and policies based on data and judgment.
- Managed teams to guarantee successful supply chain pipeline for markets.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Implemented builder programs for flooring. Created sales team packaging and layouts for new home builder sales
- Purchased, negotiated and controlled imported materials from Turkey, Brasil, Italy and Spain.
- Directed import broker on dates, reports and taxes
- Retained relationship with United States ports of entry.
Education
Associate of Arts - Business Management
University of Central Florida -Brevard Campus
Titusville, FLHigh School Diploma -
Atkinson County High School
Pearson, GA06.1994
Associate of Arts - Accounting
Ben HIll Irwin Tech
Fitzgerald, GA01.1994
Skills
- Advanced Granite/Quartz Fabrication knowledge
- Advanced Tile and hard surfaces knowledge
- Advanced cabinet knowledge
- Advanced Pavers (driveway, road and pool) knowledge
- Advanced fabrication equipment knowledge
- Advanced OSHA compliance knowledge
- Safety awareness of facility
- Project Management
- Maintenance requirements
- Troubleshooting
- Operations management
- Relocations
- Work orders
- Equipment set up
- Special projects
- Construction
- Wholesale Merchandise Buying
- Ordering and Purchasing
- Transportation Arrangements
- Markdown Rate Recommendations
- Markup Rate Recommendations
- Discount Terms Negotiations
- Sales Records Analysis
- Vendor Collaboration
- Complex Problem Solving
- Attention to Detail
- Customer Service
- Product Development Collaboration
- Price Negotiations
Accomplishments
- BACA Systems certification of Robot Achieved by BACA Systems by completing Operational and mechanical troubleshooting class in Detroit, MI for five(5) days with accuracy and efficiency.
- Resolved product issue through consumer testing. This was the edging finish on material with machinery versus polishing by hand.
Timeline
Owner
Amazing Grace By April INC
03.2020 - Current
Facility Director
Italian Tile Of Brevard, CLassic Floors
03.2019 - 03.2020
Facility Director
Italian Terrazzo Tile Of Brevard (Classic Floors)
04.2018 - 03.2020
Paver Operations Manager
Italian Terrazzo Tile Of Brevard (Classic FLoors)
01.2016 - 03.2019
Production Manager
Italian Terrazzo & Tile Of Brevard (Classic Floors
10.2014 - 02.2019
Co-owner Dispatcher
RidgeRunners LLC
01.2008 - 03.2015
Sales and Import Director
Randy's Ceramic Tile LLC
04.1996 - 02.2008
Associate of Arts - Business Management
University of Central Florida -Brevard Campus
High School Diploma -
Atkinson County High School
Associate of Arts - Accounting
Ben HIll Irwin Tech