April Smith
Indianapolis,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency in demonstrating skill managing and driving multiple projects with minimal supervision.
Overview
20
20
years of professional experience
Work History
Process Assistant
Amazon
11.2016 - Current
- Implemented a robust quality control system, resulting in reduced defects and increased customer satisfaction.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and change management processes to improve operations.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Monitored and reported on process performance to verify compliance with established standards.
Crew Trainer
Darden Restaurants, Olive Garden
11.2003 - 12.2022
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Appointment Scheduler
Bankers Life Insurance
10.2019 - 03.2021
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Monitored and optimized inventory, and reordered materials as required.
Education
Associate in Engineering Technology - Computer Numerically Controlled (CNC) Machinist Technology
Ivy Tech Community College of Indiana
Indianapolis, IN2017
Skills
- Assignment Delegation
- Supplier Relations
- Performance Monitoring
- Scheduling Coordination
- Quality Assurance
- Performance Metrics
- Training and Development
- Problem Solving
- Adaptability and Flexibility
- Customer Service
- Team Leadership
- Inventory Management
- Scheduling
References
References available upon request.
Timeline
Appointment Scheduler
Bankers Life Insurance
10.2019 - 03.2021
Process Assistant
Amazon
11.2016 - Current
Crew Trainer
Darden Restaurants, Olive Garden
11.2003 - 12.2022
Associate in Engineering Technology - Computer Numerically Controlled (CNC) Machinist Technology
Ivy Tech Community College of Indiana