April Smith
Logistics/ 3-PL
Rincon,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. With a background of motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Outbound Clerk
Taylored Services / Yusen Logistics
Hardeeville, SC
12.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Team Leader
ONL-RBW Logistics
Port Wentworth, GA
01.2019 - 12.2022
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Reduced shipping errors by regularly reviewing and updating inventory records.
- Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.
- Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
- Expedited urgent orders to meet customer deadlines without compromising accuracy or quality standards.
- Evaluated team performance against established goals regularly, providing constructive feedback for continuous improvement.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained strong relationships with shipping carriers such as UPS, FedEx and DHL.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Sent booking requests to freight forwarders and generated bills of lading.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Executive Asst
CAVU-Tech Group
Savannah, GA
07.2014 - 09.2016
- Greeted visitors entering the office, determined the nature and purpose of visit and direct them to the appropriate destination
- Directed administrative functions for the directors, principals, consultants and key managers
- Tracked and maintained monthly and year end vendor reports.
- Researched, proposed and implemented vendor services to decrease costs to organization
- Located and attached appropriate files to incoming correspondence requiring replies
- Managed external contacts for CEO and kept track of periodic communication needed for priority Created expense reports, budgets and filing systems
- Processed travel expenses and reimbursements
- Developed and maintained an internal client filing system.
Secretary/Office Manager
Braddy Electric, Imperial Sugar
Garden City, GA
09.2008 - 05.2012
- Developed and maintained computer and physical filing systems
- Prepared vendor invoices and processed incoming and outgoing payments
- Completed bi-weekly payroll for over 250 employees
- Handled all incoming business and client requests for information
- Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliation.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Quality Assurance Supervisor
American Ports Services (Wal-Mart Warehouse)
Pooler, Georgia
05.2004 - 08.2008
- Pryor Seminars - How to Manage People & Management class, Consistently meet deadlines and requirements for all production work orders
- Developed work flow charts and diagrams to ensure production team compliance with client deadlines
- Ordered and distributed office supplies while adhering to a fixed office budget
- Gathered and logged all shipping and receiving data
- Assigned shipments to carriers in a centralized database
- Communicated with dispatchers, warehouse and customer regarding outgoing orders.
- Prepared and interpreted Type reports, complete with comprehensive analysis of testing and results, for development team.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Fixed identified issues to increase productivity and boost workflows.
- Kept inspection journals and daily summary logs as required.
- Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
- Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
Education
All - All
Jenkins High School
Savannah, GASkills
- Organizational Ability
- Time Management
- Problem-Solving Skills
- People Management
- Planning Skills
- Creating and Maintaining Filing System
- Taking Meeting Minutes
- Stocking sales floor
- Great customer service skills
- Personal Skills & Characteristics
- Accuracy
- Assertiveness
- Dependability
- Detail Oriented
- Follow Through
- Initiative
- Self Directed
- Teamplayer
- Time Management
- Works Well Under Pressure
- Message and Work Order Transfer
- Client Interactions
- Work Order Preparations
- Personnel Monitoring
- Equipment Location Identification
- Traffic Monitoring
- Customer File Maintenance
- Resource Coordination
- Job Specification Review
- Work Crew Dispatch
- Team Work Scheduling
- Service Vehicle Dispatch
- Service Requests
- Problem Assessment
- Call Center Software
- Calendar and Scheduling Software
- Route Planning and Adjustment
- Effective Communication
- Dispatch Recordkeeping
- Customer Satisfaction
- Payroll Preparation
- Tracking Systems
- Data Entry
- Organizational Standards
- Computer Tracking
- Recordkeeping Requirements
- Operational Procedures
- Information Gathering
- Dispatcher Monitoring
- Microsoft Excel
- Invoicing Support
- Assisting Dispatch
- PA Systems
- Customer Inquiries
- Paperwork Submission
- Driver Scheduling
- Order Picking and Processing
- Status Updates
- Professional Relationships
- Dispatching Workers
- Policy Changes
- Materials Ordering
- Materials Distribution
- Mobile Location-Based Services Software
- Cost Determination
- Team Guidance and Direction
- Resource Monitoring
Certification
- Certified Fork-Lift Operator, Clamp and order picker. ONL-RBW - 2years
- CPR & First-Aid Certified, ONL-RBW
Timeline
Outbound Clerk
Taylored Services / Yusen Logistics
12.2022 - Current
Team Leader
ONL-RBW Logistics
01.2019 - 12.2022
Executive Asst
CAVU-Tech Group
07.2014 - 09.2016
Secretary/Office Manager
Braddy Electric, Imperial Sugar
09.2008 - 05.2012
Quality Assurance Supervisor
American Ports Services (Wal-Mart Warehouse)
05.2004 - 08.2008
All - All
Jenkins High School
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