April Smith
Fredericksburg,VA
Summary
- Experience in handling customer inquiries and resolving issues in a timely manner.
- Professional in delivering customer service through effective communication and interpersonal skills.
- Calm and composed in stressful situations when dealing with customers leading to reduced customer dissatisfaction resulting in win-win scenarios.
- Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns with a documented increase in sales and customer satisfaction.
- Expertise in assisting customers in understanding and purchasing memberships.
Overview
1
1
year of professional experience
Work History
Customer Care Consultant
GO Car Wash
Fredericksburg, VA
11.2023 - Current
- Guiding customers through the process of understanding and purchasing memberships
- Provided warm and welcoming greetings to every customer
- Passionate about helping others and consistently delivered outstanding customer service
- Collaborated with various company sites to consistently surpass capture rate and sales goals.
Education
High School Diploma -
Riverbend High School
Fredericksburg, VA05-2023
Skills
- Effective Communication
- Problem Resolution
- Exceeding expectations
- Multitasking and Prioritization
- Attention to Detail
- Customer Service
- Sales expertise
- De-Escalation Techniques
Timeline
Customer Care Consultant
GO Car Wash
11.2023 - Current
High School Diploma -
Riverbend High School