April Smith
Mechanicsville,VA
Summary
Accomplished Operation Analyst with a proven track record at TForce Freight, enhancing operational efficiency and mastering logistics management. Leveraged operations research and exceptional human relations to drive process improvements and foster team productivity. Skilled in resource planning, demonstrated through innovative solutions and strategic planning, achieving significant operational advancements.
Overview
35
35
years of professional experience
Work History
Operation Analyst
TForce Freight
06.2014 - 11.2023
- Developed and updated tracking spreadsheets using data gathered from Addaline and Cognos.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged, and input information into Access database system.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Identified and analyzed project risks and developed mitigation strategies.
- Presented results of mathematical modeling and data analysis to management or other end users.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Operations Administrative Support/Special Projects Coordinator
TForce Freight
08.1993 - 06.2014
- Kept meticulous records of all costs and expenses and analyzed that data against budget.
- Conducted research and gathered key information for use in upcoming project planning.
- Reported regularly to managers on project budget, progress, and technical problems.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Administrative Assistant Pricing Department
Overnite Transportation
06.1988 - 08.1993
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Meadowbrook High School
Chesterfield, VA06.1988
Skills
- Operations research
- Resource Planning and Scheduling
- Logistics Management
- Process Planning
- Process Documentation
- Human relations
- Operational Efficiency
Timeline
Operation Analyst
TForce Freight
06.2014 - 11.2023
Operations Administrative Support/Special Projects Coordinator
TForce Freight
08.1993 - 06.2014
Administrative Assistant Pricing Department
Overnite Transportation
06.1988 - 08.1993
High School Diploma -
Meadowbrook High School