Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Smith

Stanley,VA

Summary

Dynamic healthcare professional with extensive experience at UVA Health, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through effective communication and financial counseling. Adept at maintaining HIPAA compliance while collaborating with clinical teams to streamline processes and improve service delivery. Committed to achieving operational excellence in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Senior Access Associate

UVA Health
Harrisonburg, VA
11.2023 - Current
  • Greeted patients and visitors in a professional manner, providing information and assistance as needed.
  • Arranged for translators and other special services for guests.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Verified patient's insurance coverage through online portals or by phone using payer websites and IVR systems.
  • Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation.
  • Guided patients through the completion of consent and other required medical forms.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Answered phones promptly in a professional manner.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Adhered to HIPAA guidelines when handling confidential information related to patient care records or financial data.
  • Actively monitored queues within the practice management system identifying any issues that may be impacting timely completion of tasks.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Stayed current on community-based resources and services useful to patients. Participated in training sessions to stay updated on healthcare policies and registration software.
  • Participated in training sessions to stay updated on healthcare policies and registration software.

Patient Access Representative

Sentara Healthcare
Harrisonburg, VA
12.2022 - 11.2023
  • Greeted patients and visitors in a courteous and professional manner.
  • Arranged for translators and other special services for guests.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Scanned documents into electronic medical records system.
  • Ensured accuracy of all data entered into computer system.
  • Created new patient accounts in EMR system as needed.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Guided patients through the completion of consent and other required medical forms.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Assembled registration paperwork and placed identification bands on patient.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Managed incoming faxes related to patient registration processes.
  • Responded to patient inquiries regarding billing or financial matters.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Provided assistance to internal departments when needed.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Worked effectively in team environments to make the workplace more productive.

Evening Concierge

The Lodge At Old Trail
Crozet, VA
03.2021 - 12.2022
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.Directed incoming calls and messages to appropriate staff or residents.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Handled mail and package deliveries, keeping items secure.
  • Trained the new concierge staff on best practices.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Made reservations for transportation for residents and kept up to date on transportation requests.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • I explained how the TV remote, heating and cooling systems, Wi-Fi access, and locks worked to the residents.
  • Provided business services for guests, including faxing, and copying.

Customer Service Representative

Harris Teeter
Crozet, VA
12.2021 - 03.2022
  • Greeted customers as they entered and exited the building.
  • Answered customer inquiries via phone, or in person.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with price checks, returns, and the purchase of money orders and lottery tickets.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Collected deposits or payments and arranged for billing.
  • Collected cashier tills at the end of shift to be placed in the vault.
  • Counted each cashier's till to check for accuracy and account for all money.
  • Assists Lumos with the pickup of cash deposits.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Worked effectively in team environments to make the workplace more productive.

Server

The Lodge at old Trail
Crozet, VA
06.2018 - 03.2021
  • Greeted guests and provided menus.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated POS terminals to input orders.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Answered questions, and recommended specials.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Trained new employees to perform duties.
  • Trained new employees on restaurant procedures and plating techniques.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

Associate of Applied Science - Pharmacy Technician

Piedmont Community College
Charlottesville, VA
06-2016

Associate of Science - General Studies

Peiedmont Community College
Charlottesville, VA
06-2014

High School Diploma -

Western Albemarle High School
Crozet, VA
06-2010

Skills

  • Insurance verification
  • Patient registration
  • Financial counseling
  • Electronic medical records
  • HIPAA compliance
  • Time management
  • Data entry proficiency
  • Team collaboration
  • Customer service
  • Communication skills
  • Referral coordination
  • Problem solving
  • Administrative support
  • Money handling
  • Phone and email etiquette
  • Professional demeanor
  • Conflict and complaint resolution
  • Adaptability and flexibility
  • Multitasking Abilities

Timeline

Senior Access Associate

UVA Health
11.2023 - Current

Patient Access Representative

Sentara Healthcare
12.2022 - 11.2023

Customer Service Representative

Harris Teeter
12.2021 - 03.2022

Evening Concierge

The Lodge At Old Trail
03.2021 - 12.2022

Server

The Lodge at old Trail
06.2018 - 03.2021

Associate of Applied Science - Pharmacy Technician

Piedmont Community College

Associate of Science - General Studies

Peiedmont Community College

High School Diploma -

Western Albemarle High School

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