Summary
Overview
Work History
Education
Skills
Timeline
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April Smith

April Smith

Carlisle,PA

Summary

Seeking an entry-level position where I can apply my strong work ethic, enthusiasm and willingness to learn to contribute effectively to the team Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

10
10
years of professional experience

Work History

Service Advisor

Bobby Rahal Lexus
05.2017 - Current
  • Open communication between the technician and the customer. Building estimates and selling vehicle repairs. Building repair estimates. Typing and creating repair order, Customer service skills. Mult tasking. Answering phones, cashier, and 3rd party insurance/warranty billing.
  • Provided expert guidance on vehicle maintenance and repair options to enhance customer satisfaction.
  • Coordinated service appointments, ensuring efficient scheduling and minimal wait times for clients.
  • Assisted in resolving customer inquiries, fostering positive relationships and repeat business opportunities.
  • Collaborated with technicians to communicate service updates and address client concerns effectively.
  • Developed knowledge of Lexus products and services, delivering tailored recommendations to customers.
  • Implemented process improvements that streamlined operations and improved overall service delivery efficiency.
  • Led team initiatives focused on enhancing service quality, resulting in increased customer retention rates.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Maintained up-to-date knowledge of product and service changes.

Shipping Clerk

XPO Logistics
06.2015 - 04.2017
  • Receiving and shipping trailer orders. Answering phones, data entry, creating labels for product.
  • Processed incoming and outgoing shipments efficiently using warehouse management systems.
  • Coordinated inventory management, ensuring accurate stock levels were maintained.
  • Prepared shipping documentation in compliance with regulatory requirements and company standards.
  • Monitored carrier performance and communicated issues to enhance service reliability.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.

Education

High School Diploma -

Big Spring High School
Newville, PA
06.2006

Skills

  • Leadership
  • Teamwork
  • Time management
  • Customer Service
  • Dependability
  • Ambitious

Timeline

Service Advisor

Bobby Rahal Lexus
05.2017 - Current

Shipping Clerk

XPO Logistics
06.2015 - 04.2017

High School Diploma -

Big Spring High School

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