April Smith
Citrus Heights,CA
Summary
Dynamic and reliable customer service professional with extensive experience at AT&T, excelling in customer engagement and conflict resolution. Proven track record in cash handling accuracy and maintaining organized environments. Committed to delivering exceptional service and fostering positive customer experiences, ensuring loyalty and satisfaction.
Overview
45
45
years of professional experience
Work History
Retail Associate
Kohl's
Folsom, CA
11.2022 - Current
- Delivered exceptional customer service by assisting shoppers with product selection and inquiries.
- Processed transactions efficiently using point-of-sale systems, ensuring a smooth checkout experience for customers.
- Maintained clean sales floor and straightened and faced merchandise.
Cashier
Walmart
Carmichael, CA
07.2016 - 04.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Implemented best practices for maintaining cleanliness and organization in checkout areas.
Customer Service Representative
AT&T
Sacramento, CA
03.1981 - 03.2012
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Business
West Valley College
Saratoga, CASkills
Reliability
Customer engagement
Positive and engaging demeanor
Cash handling accuracy
Verbal and written communication
Product knowledge expertise
Point of sale systems
Teamwork and collaboration
Customer assistance
Timeline
Retail Associate
Kohl's
11.2022 - Current
Cashier
Walmart
07.2016 - 04.2021
Customer Service Representative
AT&T
03.1981 - 03.2012
No Degree - Business
West Valley College