April Spelta

• Oversee the daily operations and workflow of the Closing Department, ensuring a seamless process that expedites loans to the closing table while upholding the highest service standards for both internal and external stakeholders.
• Promptly address and resolve issues in a professional manner, and provide guidance to staff through coaching, mentoring, and evaluations at the team level, fostering a positive work environment.
• Spearhead recruitment, hiring, training, and the overall leadership of the entire closing team, including top-performing closers within the company.
• Mitigated business risks by working closely with staff members and assessing performance.
• Collaborated with other managers to deliver consistent leadership across teams.
• Manage the day-to-day activities of the Initial Closing Disclosure Specialists, ensuring the timely dispatch of the initial closing disclosures to initiate the requisite waiting period for timely loan closures, while overseeing the performance of top-performing specialists in the company.

• Established and managed the Closing Department, where I assigned files to closers and ensured the timely dispatch of closing packages.
• Conducted reviews of signed documents to verify accuracy and completeness.
• Monitored daily operations within the department to ensure compliance with regulations.

Processing Team Lead

• Serve as the main contact for all loan processing activities within a specific market.
• Facilitate alignment between individuals and team goals that are consistent with the overall objectives of the company.
• Performed quality control checks on completed files prior to submission for review by underwriters or attorneys.
• Possess expertise in credit policy, compliance, processing, and underwriting.

Mortgage Processor

• Reviewed loan applications and verified accuracy of borrower information.
• Provided customer service by responding to inquiries regarding loan status.
• Handled the processing and underwriting of convectional loans for retail sales partners, as well as FHA, VA, THDA, Rural Housing, and MHA/HARP loans. Proficient in utilizing DU/LP.

• Processed home equity loans in accordance with established guidelines and procedures.
• Ensured compliance with federal regulations pertaining to home equity lending activities.
• Communicated policy changes and procedure updates to branches.
• Adhered to departmental policies and procedures while processing home equity loans.