Summary
Overview
Work History
Education
Skills
Timeline
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April Sprewell - Belser

Corona,CA

Summary

Adept at elevating tenant satisfaction and streamlining property operations, I leveraged my strong communication skills and property management expertise at National Core to enhance tenant relations and boost lease renewals. My proactive approach in coordinating inspections and managing collections showcases my ability to blend administrative support with relationship building effectively.

Overview

37
37
years of professional experience

Work History

Assistant Property Manager

National Core
02.2024 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Kept accurate records of all resident and tenant correspondence.
  • Processed security deposit refunds.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
  • Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.

Apartment Leasing Consultant II

Career Strategies Inc
01.2023 - 02.2024
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
  • Organized and hosted community events, fostering a positive living environment for all residents.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
  • Greeted clients, showed apartments, and prepared leases.
  • Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.

Assistant Escrow Officer

Corinthian Title Company
09.2019 - 08.2022
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Communicated requirements and title exception information to clients.
  • Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
  • Maintained positive relationships with clients, agents, and other stakeholders by offering exceptional customer service throughout the escrow process.
  • Supported successful closings by preparing comprehensive settlement statements reflecting accurate financial calculations.
  • Reduced errors in documentation by meticulously reviewing and organizing all necessary paperwork.
  • Facilitated clear communication between parties involved in escrow transactions for a smooth experience from start to finish.
  • Enhanced customer satisfaction by efficiently managing escrow transactions and providing timely communication.
  • Ensured accuracy of legal documents such as deed transfers, tax certificates, insurance binders, along with thorough review before submission.
  • Collaborated closely with underwriting departments for seamless policy issuance, ensuring timely delivery upon transaction completion.
  • Promoted a professional environment by maintaining strict confidentiality regarding sensitive client information and financial details.
  • Expedited process completion by proactively addressing potential issues and promptly resolving any discrepancies.
  • Successfully achieved company goals by providing exceptional support to Escrow Officers during complex transactions and consistently meeting or exceeding performance expectations.
  • Demonstrated proficiency in utilizing specialized software for escrow management, contributing to streamlined operations within the office.
  • Streamlined closing processes for smoother transactions by coordinating with title companies, lenders, and agents.
  • Effectively managed deadlines for inspections, appraisals, loan contingencies which ultimately contributed to timelier transaction completions.
  • Boosted client confidence with accurate fund disbursement by thoroughly balancing ledgers and securing funds from appropriate sources.
  • Increased team efficiency by collaborating effectively with Escrow Officers and support staff on multiple tasks.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.

Loan Service Associate

Nations Direct Mortgage
09.2015 - 04.2019
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Managed client accounts by updating information and processing transactions accurately.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.

Assistant Escrow Officer

First American Title Company
04.2013 - 08.2013
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Communicated requirements and title exception information to clients.
  • Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
  • Facilitated clear communication between parties involved in escrow transactions for a smooth experience from start to finish.
  • Supported successful closings by preparing comprehensive settlement statements reflecting accurate financial calculations.
  • Reduced errors in documentation by meticulously reviewing and organizing all necessary paperwork.
  • Successfully achieved company goals by providing exceptional support to Escrow Officers during complex transactions and consistently meeting or exceeding performance expectations.

Licensed Real Estate Salesperson

First Team Real Estate
04.2007 - 02.2008
  • Stayed up-to-date on industry trends through continuing education courses, maintaining expertise as a licensed real estate salesperson.
  • Utilized social media platforms for effective marketing campaigns that increased property exposure and attracted interested buyers.
  • Increased home sales by implementing targeted marketing strategies and conducting thorough market research.
  • Collaborated with mortgage lenders, inspectors, appraisers, and escrow officers to facilitate seamless closings for clients.
  • Worked closely with staging professionals to present homes attractively to potential buyers, maximizing sale prices.

Escrow Officer

Financial Title and Escrow Company
06.2005 - 02.2007
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Communicated requirements and title exception information to clients.
  • Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
  • Updated internal tracking systems regularly to maintain accurate records of active transactions for easy monitoring of progress updates by staff members.
  • Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Coordinated efforts between buyers and sellers to achieve mutually agreeable terms during negotiations of property sales.
  • Managed escrow accounts, ensuring all financial transactions adhered to regulatory standards and were executed efficiently.

Senior Escrow Officer

Title America
01.1998 - 04.2004
  • Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Communicated requirements and title exception information to clients.
  • Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
  • Assisted junior escrow officers in resolving complex issues, fostering their professional growth and development.
  • Contributed to the company''s growth by consistently exceeding performance targets and earning recognition for outstanding service quality within the industry.
  • Resolved title issues promptly by collaborating with underwriters, attorneys, and other stakeholders to clear any roadblocks hindering property transfer.
  • Increased efficiency in the closing process by implementing an electronic document management system for easier access to important files.
  • Mitigated risk in real estate transactions by conducting thorough title searches, preparing accurate legal documents, and ensuring proper execution of all paperwork.
  • Enhanced client satisfaction by efficiently managing complex escrow transactions and providing exceptional customer service.
  • Ensured timely closings on properties through effective coordination with mortgage lenders, appraisers, inspectors, and other professionals involved in the transaction.
  • Collaborated with team members to successfully close high-value real estate deals within prescribed deadlines.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.

Title Officer Assistant

Fidelity National Title Insurance Company
04.1988 - 12.1997
  • Prevented losses due to fraud or errors by thoroughly examining chain of title for inconsistencies or discrepancies.
  • Collaborated with underwriters to obtain necessary approvals for complex transactions, ensuring successful closings.
  • Enhanced title search accuracy by meticulously reviewing property records and legal documents.
  • Maintained compliance with industry regulations by staying current on laws, guidelines, and reporting requirements.
  • Supported efficient workflow within the department by assisting colleagues with challenging files as needed.
  • Streamlined closing process for clients by efficiently coordinating with escrow officers, lenders, and real estate agents.
  • Consistently met deadlines under pressure while maintaining high-quality work standards in a fast-paced environment.
  • Communicated with customers to resolve common title issues.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Researched ownership interests and liens on real estate properties.
  • Utilized various online databases and public land records to verify ownership information.
  • Assisted in preparation of title insurance policies and title commitments.

Education

High School Diploma -

Valley High School
Santa Ana, CA
06-1987

Skills

  • Administrative Support
  • Strong Communication Skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Fair Housing Regulations
  • Tenant issue resolution
  • Tenant relations
  • Relationship building and rapport
  • Leasing and sales
  • Unit inspection
  • Property Management
  • Payment Collection
  • Property Inspections
  • Onsite tours
  • Payment management
  • Rent collection
  • Housing regulations
  • Policy Enforcement
  • Application process proficiency
  • Records Management
  • Appointment Scheduling
  • Property Inspection
  • Business processes and procedures

Timeline

Assistant Property Manager

National Core
02.2024 - Current

Apartment Leasing Consultant II

Career Strategies Inc
01.2023 - 02.2024

Assistant Escrow Officer

Corinthian Title Company
09.2019 - 08.2022

Loan Service Associate

Nations Direct Mortgage
09.2015 - 04.2019

Assistant Escrow Officer

First American Title Company
04.2013 - 08.2013

Licensed Real Estate Salesperson

First Team Real Estate
04.2007 - 02.2008

Escrow Officer

Financial Title and Escrow Company
06.2005 - 02.2007

Senior Escrow Officer

Title America
01.1998 - 04.2004

Title Officer Assistant

Fidelity National Title Insurance Company
04.1988 - 12.1997

High School Diploma -

Valley High School

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