April Stamm
Youngstown
Summary
I have over three years of experience as a Communicator/ CSR/ Healthcare CSR/ & Quality Assurance Analyst. I am seeking a part-time, long term career in a remote setting working from home, particularly in the customer service industry. I would love to obtain training to become a Remote CSR, Remote Healthcare CSR, Remote Communicator, or a Remote Quality Assurance Analyst to monitor digital call interactions & ensure high service standards. I would love to become part of your team. I think it would open a door for many great opportunities & I would enjoy working in this field of work for a lifelong career!
I have over four years of experience as an operator. Results-driven operator with expertise in operating diverse machinery and software. Recognized for enhancing productivity through effective teamwork and meticulous attention to detail, consistently exceeding production targets and ensuring adherence to safety protocols.
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Am a diligent communicator with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
I am also a Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2027
2027
years of professional experience
Work History
Operator
TTM TECHNOLOGIES INC
North Jackson, OH 44451
07.2024 - Current
- Use CMMS (computerized maintenance management software).
- Mastered pre-CAM (computer aided manufacturing) & CAM software.
- Use special formulation in Microsoft Excel to get the correct speeds for the developer.
- Operate the LDI (laser direct imaging) printer.
- Am responsible for operating 5 different machines and different software on 4 different computers.
- Operate machinery to assemble electronic components efficiently.
- Monitor production processes to ensure quality standards are met consistently.
- Collaborate with team members to streamline workflow and enhance productivity.
- Conduct routine equipment maintenance to minimize downtime and ensure safety compliance.
- Record production data accurately for reporting and analysis purposes.
- Follow strict safety guidelines, contributing to a safe working environment for all staff.
- Operate various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintain a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assist in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provide on-the-job training to newly hired workers and team members.
- Maintain knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborate with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduce equipment downtime by troubleshooting issues
- Increase overall product quality through meticulous attention to detail during operation processes.
- Consistently meets or exceeds performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Uphold quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately document all operational data, ensuring up-to-date records for review and analysis.
- Collaborate with team members to troubleshoot and resolve target issues quickly, minimizing production delays.
- Maintain clean and organized work area, setting standard for workplace tidiness and efficiency.
- Conduct routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Use problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Make sure that products are produced on time and are of good quality.
- Meet production targets and tight deadlines by collaborating closely with team members.
- Inspect products and machines to maintain quality and efficiency.
- Organize and prepare workstations and materials needed for operations to maximize productivity.
- Collaborate with other departments to optimize production workflows.
- Calibrate machines to maintain required productivity levels and adherence to quality standards.
- Prepare reports and technical documentation of day-to-day production processes.
- Assemble products according to changing daily work orders and specific customer needs.
- Received a successful and effective overall performance rating on my annual review, which is the best rating you can get.
Production Operator
General Motors, GM
North Jackson, OH 44451
03.2015 - 01.2017
- Operated machinery to assemble vehicle components efficiently and safely.
- Conducted quality inspections to ensure compliance with production standards.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Collaborated with team members to meet daily production targets.
- Maintained clean and organized work area to promote safety and efficiency.
- Trained new operators on equipment usage and safety protocols effectively.
- Monitored inventory levels of materials and reported shortages promptly.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Handled raw materials efficiently, minimizing waste during the production process.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
- Collaborated with management to develop strategies for continuous process improvement in production operations.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Online Website Rater
Leapforce (Self-employed)
Youngstown, OH 44515
02.2014 - 11.2014
- Worked from home as a website rater, in which I rated and reviewed the format and the quality of many different websites.
- Collaborated with cross-functional teams to implement data-driven strategies for website enhancements.
- Identified opportunities for process improvements based on analytical findings, enhancing overall site performance.
- Led initiatives to ensure data integrity and accuracy within analytics systems, driving informed business decisions.
- Performed regular audits of website tagging infrastructure to maintain data integrity within analytics platforms.
- Optimized website content and images to improve search engine rankings.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
Communicator/ CSR
InfoCision
Austintown, Ohio 44515
11.2010 - 12.2013
- Also worked as a quality assurance analyst- monitored call interactions from other agents to ensure high service standards by making sure they were compliant with our company's standards.
- Evaluated recorded calls for quality control and provided constructive feedback and training recommendations to other agents.
- Compiled digital reports and identified improvement opportunities- provided audits to make sure other agents were compliant and following correct company procedures.
- Made health care appointments and consultations.
- Utilized CRM software to update customers information and data about their loans.
- Developed and implemented effective communication strategies to enhance client engagement and satisfaction.
- Analyzed client feedback to identify areas for improvement, driving enhancements in service delivery standards.
- Trained and mentored junior communicators, fostering skill development and promoting best practices within the team.
- Collaborated with employee engagement groups to develop and execute communications strategies for internal events.
- Strengthened team productivity with effective project management and clear communication guidelines.
- Managed crisis communications to maintain a positive brand image during challenging situations.
- Enhanced brand identity through the creation of targeted marketing materials and campaigns.
- Developed internal communications processes to foster a transparent and inclusive work environment.
- Mentored junior staff members in best practices for effective communication techniques, enhancing overall team performance.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Trained new representatives on company policies, procedures, and best practices for customer service excellence.
- Managed escalated issues by implementing solutions that aligned with company standards and protocols.
- Analyzed feedback data to identify trends and recommend improvements in service offerings.
- Implemented quality assurance measures to ensure consistency in customer interactions and service outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- When selling product, I used persuasive communication skills.
- Received many awards for having high quality and outstanding performance scores.
Server
Applebee's Neighborhood Grill & Bar
Cincinnati, OH & Niles, OH
07.2007 - 10.2010
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during high-volume shifts, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and service standards, fostering team efficiency.
- Handled customer inquiries and concerns promptly, maintaining a positive atmosphere.
- Developed strong relationships with regular patrons, contributing to a loyal customer base.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Home Health Aide
Caprice Health Care Center
North Lima, OH 44452
2006 - 2007
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules, maintaining accuracy.
- Maintained cleanliness and organization of client living spaces to promote hygiene.
- Collaborated with family members to address concerns and improve care strategies.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients home to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients family to provide updates on health and wellbeing.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
Education
High School Diploma - Advanced Cosmetology
Casal Aveda Institute
Austintown, Ohio10.2019
High School Diploma - Computer Information Systems
University of Phoenix
Remote2014
High School Diploma - Computer Information Systems
Youngstown State University
Youngstown, Ohio2006
High School Diploma -
Jackson-Milton High School
North Jackson, Ohio 2004
Skills
- Have excellent skills & outstanding quality as a production operator on the assembly line
- Consistently evaluate product for quality
- Always present great safety skills, follow all safety training protocols & procedures
- Maintain a clean & safe work environment
- Always very quick & efficient with everything I learn
- Part of a team that built the highest quality vehicles
- Work very hard at producing solutions to any problems on the job
- Ability to work individually or as part of a team
- Very team friendly, team focused, & solution oriented
- Obtain special type of mindset, personality, & skills needed to pursue a career over the phone helping customers with their needs
- Strive to achieve & maintain a positive work environment
- Obtain a very strong work ethic
- Conduct business with integrity, teamwork, clear communication, & performance excellence
- Experienced in performing audits
- Very good at multitasking & with organizational skills
- Excellent persuasive communication & active listening skills
- Strong analytical & communication skills
- Work with Microsoft Excel
- Trained about ITAR rules & regulations, & am ITAR Authorized
- Experienced in using CRM software
- Work with pre-CAM (computer aided manufacturing) & CAM software solutions
- Experienced in using CMMS (computerized maintenance management software)
- Mastered the Paragon 9800 LDI (laser direct imaging) solution, & print the highest quality PCB's (printed circuit boards) at one of the top global PCB manufacturers
- Have the ability & knowledge to tackle all different types of target issues on the LDI when having registration errors or printing issues
Timeline
Operator
TTM TECHNOLOGIES INC
07.2024 - Current
Production Operator
General Motors, GM
03.2015 - 01.2017
Online Website Rater
Leapforce (Self-employed)
02.2014 - 11.2014
Communicator/ CSR
InfoCision
11.2010 - 12.2013
Server
Applebee's Neighborhood Grill & Bar
07.2007 - 10.2010
Home Health Aide
Caprice Health Care Center
2006 - 2007
High School Diploma - Advanced Cosmetology
Casal Aveda Institute
High School Diploma - Computer Information Systems
University of Phoenix
High School Diploma - Computer Information Systems
Youngstown State University
High School Diploma -
Jackson-Milton High School