April Stanley
Houston
Summary
Friendly [Job Title] with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers. Hard-working and trustworthy [Job Title] prepared to contribute service-minded and dedicated attitude to dynamic [Type] service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
19
19
years of professional experience
Work History
Cafe 518
Jhonny Xjoing
05.2011 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Server
Maggiano's Restaurant
09.2016 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bar Tender
MAMACIATAS , Alec Espinoza
02.2014 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
FOH Manager
Xjeki Bella Sera
02.2012 - 05.2014
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Host
Outback Steakhouse
10.2010 - 08.2011
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
Car Hop
Sonic
04.2005 - 04.2006
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Answered guest questions and promoted special products.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Education
GED -
Windam
Kerrville, TX04.2009
Skills
- Station Preparation
- Till Counting
- Order Fulfillment Procedures
- Resident Relations
Timeline
Server
Maggiano's Restaurant
09.2016 - 06.2017
Bar Tender
MAMACIATAS , Alec Espinoza
02.2014 - 01.2017
FOH Manager
Xjeki Bella Sera
02.2012 - 05.2014
Cafe 518
Jhonny Xjoing
05.2011 - Current
Host
Outback Steakhouse
10.2010 - 08.2011
Car Hop
Sonic
04.2005 - 04.2006
GED -
Windam