April Steen, Ph.D., LCSW
Winter Haven,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Social Work Program Director, Assistant Professor
Warner University
07.2018 - Current
- Maintain training policies, procedures, and standards and revised course objectives, course materials, instructional and assessment strategies for social work courses.
- Manage training and communications initiatives in collaboration with accreditation standards highlighting ethics and compliance with all stakeholders to promote a culture of compliance.
- Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for social work curriculum.
- Work independently and collaboratively with cross-functional teams to develop and support trainings and communications activities.
- Develop, deploy, and monitor campus-wide curriculum including ethics and compliance trainings based on identified needs and risks.
- Support educational campaigns to promote a variety of topics including ethics and compliance through training and communications including delivering targeted live trainings.
- Monitor and report on compliance training based on established metrics.
- Maintain knowledge and understanding of research, benchmarks, and new techniques.
- Mentored students and communicated internship and employment opportunities.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Assisted professors and school administrators with continuous development, review, planning and outcomes evaluation to measure social work program performance.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Performed research to serve as basis for academic writing for publication.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Business Manager/Clinical Therapist
Florida Medical Clinic
11.2016 - 07.2018
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Partner closely with subject matter experts and third-party vendors to develop innovative and engaging compliance learning experiences to included mixed media and blended learning.
- Coached/mentored staff to improve their performance and develop their professional skills.
- Identified leadership talent and actively developed leadership skills in staff.
- Supported diversity objectives of the organization in recruiting and promoting.
- Completed assessments and planned customized treatments, applying wide range of resources.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Prepared and maintained comprehensive progress reports for review by various parties.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Disability Case Manager
JP Morgan Chase
02.2016 - 11.2016
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Family Services Counselor
Special Operations Warrior Foundation
07.2013 - 02.2016
- Maintained contact with families and support all aspects of the 432 children utilizing the scholarship program.
- Resposible for maintianing and supervising all aspects of the counseling program including: the needs of the SOWF benefactors and refer as necessary.
- Conducted intake interviews and completed assessments to understand families needs and discover issues that affect treatment.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Represented the foundation at Family Readiness Group Meetings, Special Operations Command Level Care Conferences and various other conferences/ events.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Generated proposals and supporting documents for grant proposals. Successfully funded projects included: Wake Forest and University of Tampa college exploration program, all ages tutoring program and middle school counseling.
- Worked cooperatively with other stakeholders, administrators and parents to help students reach learning objectives.
EAP Counselor
JPMorgan Chase
01.2012 - 07.2013
- Performed after-care monitoring and followed up with employees and providers to verify employee safety and treatment continuation.
- Executed manager consultation services on performance management, trauma impacting workplace, organizational change and work-life issues.
- Conducted on-site training services for managers and employees on wellness and health topics.
- Delivered crisis intervention and management support in response to critical incidents.
- Assisted with referrals for members needing ongoing or additional counseling services.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Led educational seminars and lectures with a variety of business lines to expand awareness of mental health symptoms and issues.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
School Social Worker/ Systems Navigator
Hillsborough County School District
07.2006 - 02.2013
- Served as Title I coordinator and attended principal planning meetings for federal funded program.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
- Encouraged socialization and engagement through therapy, music therapy and social activities.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Monitored students for signs of trauma, abuse and neglect.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
- Participated in IEP, RTI, and other related meetings that determined and implemented school-wide policies.
- Created intervention and treatment plans for students in need of assistance.
- Provided educational support services to students with emotional, intellectual and physical disabilities.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Provided group and individual counseling to address problems.
- Wrote and developed FBAs and PBIPs for each student.
- Evaluated, assessed, and diagnosed learning and social issues.
- Identified student barriers to self-sufficiency and created relevant IEPs.
- Observed student behavior and developed behavioral interventions.
- Monitored student attendance, documented truancy, and submitted referrals per requirements.
- Collaborated with schools, family services and health care providers to determine services and aid with psychosocial assessments.
- Completed psychosocial histories of students under evaluation.
Education
Ph.D. - Curriculum And Instruction
University of South Florida
Tampa, FL08.2019
Master of Science - MSW- Social Work
University of South Florida
Tampa, FL05.2005
Bachelor of Science - BSW- Social Work
Saint Leo University
Saint Leo, FL05.2004
Skills
- Public Speaking/ Social Skills
- Individual Trainings/ Presentations
- Curriculum Planning & Implementation
- Attention to Detail
- Organizational Policies/ Policy Advising
- Originality & Creativity
- Problem Anticipation & Resolution
- Strategic Vision/ Corporate Compliance
- Business Operations
- Relationship Building & Retention
- Policy & Procedure Development
- Performance Metrics Analysis
Certification
- LCSW - Licensed Clinical Social Worker (FL)
Timeline
Social Work Program Director, Assistant Professor
Warner University
07.2018 - Current
Business Manager/Clinical Therapist
Florida Medical Clinic
11.2016 - 07.2018
Disability Case Manager
JP Morgan Chase
02.2016 - 11.2016
Family Services Counselor
Special Operations Warrior Foundation
07.2013 - 02.2016
EAP Counselor
JPMorgan Chase
01.2012 - 07.2013
School Social Worker/ Systems Navigator
Hillsborough County School District
07.2006 - 02.2013
Ph.D. - Curriculum And Instruction
University of South Florida
Master of Science - MSW- Social Work
University of South Florida
Bachelor of Science - BSW- Social Work
Saint Leo University
- LCSW - Licensed Clinical Social Worker (FL)
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