APRIL STEIN
Marietta
Summary
Knowledgeable and dedicated client relations professional with extensive experience in the medical spa industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Front Office Supervisor
AdvancedMD Aesthetics of Atlanta
11.2024 - 12.2025
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Patient Coordinator/Front Office Manager
ReGen Medical Aesthetics & Wellness
01.2022 - 04.2024
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available treatments to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth treatment knowledge.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Continuously updated knowledge of industry trends to ensure that the spa remained competitive in its offerings.
- Communicated with various product vendors to select products to stock and sell.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Streamlined appointment scheduling processes for improved efficiency and increased bookings.
- Greeted spa guests warmly to create positive first impression of establishment.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Client Service Coordinator
Samuel Hayes Group - Equitable Advisors
07.2021 - 12.2021
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Introduced clients to available online resources and services to increase convenience.
- Created customer support strategy to increase customer retention.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Coordinator
Sizewise Rentals LLC
02.2019 - 01.2020
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Increased team productivity by reorganizing office supplies and protocols.
- Interacted with customers by phone, email or in-person to provide information.
Medical Spa Manager
Institut' DERMed
07.2015 - 03.2017
- Achieved 20% increase in clinic and retail revenue by maximizing efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized.
- Utilized promotions, print and digital marketing to attract new clients.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all supplies and kept check on inventory levels.
- Supervised team of 6 Aestheticians and 2 Massage Therapists.
- Trained new hires in spa protocol.
- Fostered excellence by example by 'setting pace' and being hands on mentor to staff.
Administrative Assistant
Dr. Kathryn Lawson, D.C.
01.2008 - 07.2015
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Kept reception area clean and neat to give visitors positive first impression.
- Produced highly accurate internal and external letters and memoranda.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Recorded expenses and maintained accounting records.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Financial Advisor/Registered Representative
Transamerica Life / World Financial Group
07.2010 - 07.2012
- Acquired 6, 63, 65, Life and Health, and Variable Annuities licenses.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
- Represented the organization at various local job recruitment fairs.
Education
Associate of Science - Accounting
Herkimer County Community College
Herkimer, NYSurgical Technology
Gwinnett Technical College
Lawrenceville, GASkills
- Client Service
- Scheduling
- Point of Sale Systems
- Customer Complaint Resolution
- Microsoft Office
- Proprietary Software
- Team Leadership
- Staff Management
- Appointment Setting
- Vendor Relations
- Records Management
- Patient confidentiality
- Oral and writing communication
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets reducing loss by 30%.
- Maximized monthly billing per facility by 15%.
- Collaborated with team members in acquiring quarterly bonuses within 6 months of hire.
Timeline
Front Office Supervisor
AdvancedMD Aesthetics of Atlanta
11.2024 - 12.2025
Patient Coordinator/Front Office Manager
ReGen Medical Aesthetics & Wellness
01.2022 - 04.2024
Client Service Coordinator
Samuel Hayes Group - Equitable Advisors
07.2021 - 12.2021
Office Coordinator
Sizewise Rentals LLC
02.2019 - 01.2020
Medical Spa Manager
Institut' DERMed
07.2015 - 03.2017
Financial Advisor/Registered Representative
Transamerica Life / World Financial Group
07.2010 - 07.2012
Administrative Assistant
Dr. Kathryn Lawson, D.C.
01.2008 - 07.2015
Surgical Technology
Gwinnett Technical College
Associate of Science - Accounting
Herkimer County Community College