Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Steinmetz

Dunkirk,IN

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

First Merchants
05.2023 - Current
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Store Manager

ACE Cash Express Inc.
06.2022 - 05.2023
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
    • Interacted well with customers to build connections and nurture relationships.

Store Manager

GPM Investments- Village Pantry
04.2019 - 04.2022
    • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits
    • Managed inventory tracking and physical inventory counts to minimize loss
    • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties
    • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
    • Resolved customer problems by investigating issues, answering questions, and building rapport
    • Trained and mentored associates to teach daily tasks and procedures
    • Corrected operational issues with process improvements
    • Oversaw storewide merchandising benchmarks to maintain operational excellence
    • Maintained stockroom condition to preserve product quality.

Shift Manager

McDonald's
10.2013 - 08.2018
    • Upheld company standards and compliance requirements for operations
    • Positioned skilled staff in key areas throughout shift to optimize department productivity
    • Directed employees through daily routines
    • Handled customer complaints, questions and inquiries
    • Managed cash positions and made bank deposits
    • Counted out cash drawers at end of each shift and logged profits into computer system
    • Answered customer inquiries in regard to nutritional information and menu offerings
    • Optimized productivity, streamlined program efficiency and boosted profitability
    • Assessed reports and adjusted workflows to realign with targets
    • Reinforced rules to promote superior employee performance.

Picker Packer

Aldi Distribution Center
03.2013 - 10.2013
  • Fulfilled orders quickly to accomplish challenging daily objectives
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries
  • Selected products and items from shelves and pallets for customer orders
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards
  • Used handheld scanners to key in data for packages
  • Confirmed items picked for orders by keying codes into system
  • Tracked inventories and inputted equipment counts into warehouse databases
  • Pulled merchandise to fulfill orders to specification
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
  • Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.

Education

GED -

Anderson High School
Anderson, IN
03.2010

Skills

  • Employee supervision and motivation
  • MS Office proficient
  • Team-oriented
  • Reliable
  • Accurate cash handling
  • Financial administration
  • Account Updating
  • Data Entry
  • Product Knowledge
  • Sales expertise
  • Complaint resolution
  • Service standard compliance

Timeline

Customer Service Representative

First Merchants
05.2023 - Current

Store Manager

ACE Cash Express Inc.
06.2022 - 05.2023

Store Manager

GPM Investments- Village Pantry
04.2019 - 04.2022

Shift Manager

McDonald's
10.2013 - 08.2018

Picker Packer

Aldi Distribution Center
03.2013 - 10.2013

GED -

Anderson High School

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April Steinmetz