April Stephan
Las Vegas
Summary
Pursued full-time employment opportunities to enhance personal development and engage with diverse individuals. Embraced new challenges to foster growth and achieve professional objectives.
Overview
12
12
years of professional experience
Work History
Delivery Manager
OnTrac
04.2023 - Current
- Led cross-functional teams to enhance delivery processes and improve service quality.
- Developed and implemented project timelines, ensuring timely completion of deliverables.
- Coordinated stakeholder communication to align expectations and resolve issues promptly.
- Mentored junior team members, fostering a collaborative work environment and knowledge sharing.
- Established best practices for resource allocation, optimizing workforce management during peak periods.
- Streamlined operational workflows, resulting in increased productivity and reduced turnaround times.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Reduced customer complaints by implementing proactive communication strategies with clients.
Delivery Driver
Fed Ex Ground
02.2020 - 04.2023
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Collaborated with dispatch teams to optimize delivery routes and schedules.
- Assisted in training new drivers on company policies and operational standards.
- Implemented process improvements that enhanced delivery accuracy and customer satisfaction.
- Monitored vehicle performance, ensuring regular maintenance and cleanliness standards were met.
- Resolved customer inquiries regarding deliveries, improving overall service experience.
- Utilized GPS technology to navigate routes effectively and minimize delays.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
Amazon
02.2017 - 01.2020
- Executed efficient package delivery while ensuring compliance with safety protocols and traffic regulations.
- Oversaw maintenance of precise delivery logs and documentation.
- Spearheaded collaboration with dispatch teams to enhance delivery route efficiency and scheduling accuracy.
- Facilitated training sessions for new drivers on company policies and operational standards.
- Executed process improvements to optimize delivery accuracy and elevate customer satisfaction.
- Oversaw vehicle performance, ensuring adherence to maintenance schedules and cleanliness standards.
- Addressed customer inquiries related to deliveries, enhancing service experience.
- Leveraged GPS technology to optimize route navigation and reduce delays.
- Executed timely delivery of packages to customer doorsteps and business offices.
- Optimized delivery schedules by selecting the most efficient routes for on-time completion.
- Enhanced customer satisfaction by overseeing timely and precise product deliveries.
Shoe Team Associate
Nordstrom Rack
09.2015 - 06.2016
- Set and achieve personal sales goals while supporting the goals of the team
- Provide an exceptional shoe fitting experience, that includes measuring for size and suggesting fashion looks based on current trends and customer feedback
- Provide honest and confident feedback to customers regarding merchandise style and fit
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Grocery Clerk
Sprouts
04.2014 - 09.2014
- Receives product deliveries
- Ensuring order and invoice accuracy
- Assists with receiving, unloading, stocking, filling and rotating merchandise Stocks, rotates
Gift wrapping
Neiman Marcus
11.2013 - 12.2013
- Ensure customer merchandise is packaged wither as gift wrap or in preparation for shipping according to Neiman Marcus standards and in a timely manner
- Greet and interact with customers in a respectful and helpful manner to accommodate customer needs
- Performs additional tasks as required
Education
High School Diploma -
Hamilton High school
Los Angeles, California06.2012
Skills
- Oversaw team leadership activities, ensuring alignment with organizational goals and objectives
- Implemented advanced Microsoft Word techniques to improve efficiency in producing high-quality documents
- Implemented advanced internet solutions to optimize network efficiency and user experience
- Developed and maintained highly structured systems to ensure optimal organization and task management
- Mediated complex disputes using advanced conflict resolution methods to achieve consensus among stakeholders
- Engaged in advanced verbal communication techniques to enhance collaboration and understanding in team settings
- Engaged in self-directed learning to enhance expertise in advanced topics
Hobbies & Interests
Volunteers during the summer at ALGIN SUTTON RECREATION CENTER. Reads to kids with learning disabilities., Coaching: Coach girls basketball for the local community center; assist young girls in team-building exercises, motivation, and staying physically fit
Timeline
Delivery Manager
OnTrac
04.2023 - Current
Delivery Driver
Fed Ex Ground
02.2020 - 04.2023
Delivery Driver
Amazon
02.2017 - 01.2020
Shoe Team Associate
Nordstrom Rack
09.2015 - 06.2016
Grocery Clerk
Sprouts
04.2014 - 09.2014
Gift wrapping
Neiman Marcus
11.2013 - 12.2013
High School Diploma -
Hamilton High school