April Sterk
Pierre,SD
Summary
Dedicated Criminal Justice Intern recognized for exceptional productivity and efficient task execution. Proficient in case analysis, evidence handling, and legal research, leading to impactful contributions in criminal justice settings. Strong critical thinking and communication skills enhance collaboration and effectiveness within team dynamics. Aiming to leverage expertise to support innovative solutions in the field of criminal justice.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Family Dental of Pierre
Pierre, SD
10.2023 - Current
- Explained dental treatments and associated costs to guide patients in their decisions.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Documented patient records during procedures and added notes taken to treatment chart.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took digital X-rays of teeth using radiographic equipment.
- Ensured compliance with infection control policies and procedures.
- Applied protective coating of fluoride to teeth during dental procedures.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Educated patients on treatment procedures and post-procedure home care.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Educated patients on proper oral hygiene techniques and habits.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Maintained a neat, clean and organized environment throughout the office.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Small Business Owner
Self
Pierre, SD
05.2017 - 01.2025
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Researched similar businesses to determine competitive advantages.
- Analyzed sales data and adjusted strategies to maximize revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Ensured compliance with applicable laws and regulations while running the business.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed and maintained an online presence through website management and social media.
Trave Reimbursement Specialist
State Of South Dakota
Pierre, SD
07.2017 - 09.2021
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Advised supervisors and clinicians of billing deficiencies to support charge capture.
- Responded to customer inquiries regarding the status of their reimbursement requests.
- Attended seminars to remain up-to-date with coding guidelines and reimbursement requirements.
- Determined medical necessity, using individual insurance carrier regulations.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Maintained confidentiality and integrity of patient data.
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Ensured compliance with applicable laws and regulations when processing reimbursement requests.
- Maintained a database of all reimbursements, payments, and other transactions.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Created detailed spreadsheets documenting all reimbursements made by the organization.
- Answered customer questions to maintain high satisfaction levels.
- Verified that all necessary documents were included in each request before submitting it for payment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Applied Science - Sociology With A Strong Focus On Criminal Justice
South Dakota State UniversityS
Brookings, SD05-2016
Skills
- Stress management techniques
- Continuing education commitment
- Microsoft office
- Data recording
- Legal research
- Legal ethics
- Legal writing
- Criminal law
- Active listening
- Communication skills
- Sociological Theory Understanding
- Professional demeanor
- Urban Sociology Understanding
- Written communication
- Conflict resolution
- Interpersonal skills
Affiliations
- Founded the local knitting and crochet social group
- Managed local bands
- Taught knitting at Capital City University and offer private knitting lessons as needed
References
References available upon request.
Timeline
Dental Assistant
Family Dental of Pierre
10.2023 - Current
Trave Reimbursement Specialist
State Of South Dakota
07.2017 - 09.2021
Small Business Owner
Self
05.2017 - 01.2025
Associate of Applied Science - Sociology With A Strong Focus On Criminal Justice
South Dakota State UniversityS
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