APRIL STIGER
Coden,AL
Summary
Achieved seamless collaboration within teams and independently through effective communication. Maintained confidentiality while managing sensitive information. Delivered projects on schedule through exceptional time management and organizational skills. Maximized productivity using Outlook, Excel, Word, and PowerPoint. Enhanced operational efficiency with Trax, SharePoint, Dropbox, and cloud-based SAP MES HMS. Contributed as a tech representative since 2013, gaining valuable experience abroad and in the U.S.
Overview
30
30
years of professional experience
Work History
Customer Representative
FEDEX
09.2023 - 09.2025
- Performs oversight between FEDEX and MRO on 767s the heavy C-checks and 777,757,767,A300, MD11, paint aircraft.
- Auditing over and above hours, tooling, logistics, engineering liaison, adding items to work scope, providing reports, tracking all items incoming and outgoing, Updating SharePoint, and Microsoft Teams.
- Using programs such as Work Bench, and PCSe. And 11 other internal database platforms.
QUALITY AGENT
AIRBUS
06.2022 - 09.2023
- Daily activities included checking Non-Conformant Reports specifying duties of acting engineering liaison for a resubmittal of more measurements, writing up reports of damage, failed independent tests and functional checks, buyoffs for jobs performed with close outs, witnessed major torques, internal work, hydraulics run, wing press, fuse press, falsework modifications, writing dispositions for minor repairs.
- Buyoffs for assembly was found using SAP for drawing access, researching effectivity, and serial numbers installed.
DOCUMENTATION CONTROL
ALOHA AIRLINES
03.2020 - 06.2022
- Worked remotely doing aircraft documentation bridging, looking up Service Bulletins, ADS and tooling and task cards, identifying minors and majors, flight cycles and when inspection due
CUSTOMER REPRESENTATIVE
FLAIR AIRLINES
11.2019 - 03.2020
- Communicating between customer and Maintenance repair station.
- Making reports daily, serving as engineering liaison.
- Performed Customer Quality Control with audit of paperwork and parts ordered on 2 each 737-400 Passenger aircraft with 94 AD’s with interpretation of task cards, engineering support, working with planning to ensure on time delivery.
- Covid hit and we could not get engines in and out of Canada because it wasn’t essential.
CUSTOMER REPRESENTATIVE
NORTHERN AIR CARGO
03.2019 - 08.2019
- Performed maintenance checks on a 737-400 cargo aircraft, completing a C-check with 191 ADs addressed simultaneously and conducting repetitive inspections on AEI cargo doors. Supported engineering efforts by facilitating 26 major repairs with Boeing engineering. Coordinated communication with customers to confirm timely completion of maintenance tasks. Reviewed all documentation during work progress and final audits, including FAA/RII and Transport Canada checks. Verified qualifications of personnel working on the aircraft, ensuring familiarity with the 737-400 and completion of relevant training courses. Inspected tooling utilized on the aircraft, confirming calibration and compliance with Boeing standards. Collaborated with five different project managers throughout the maintenance check. Addressed daily staffing and manpower challenges to maintain operational efficiency. Oversaw parts ordering approval, maintaining a spreadsheet of hard-time items and serialized parts while preventing duplicate orders from vendor-approved lists and ensuring proper receiving techniques with planning for timely delivery.
CUSTOMER REPRESENTATIVE
AIR CANADA
09.2017 - 02.2019
- I have monitored the A319’s and 767’s, during an H or M check.
- Monitoring all parts being ordered.
- Monitoring how the job is being performed.
- Approving manhours hours, keeping aircraft at or under budget.
- Monitoring all engineering in work on aircraft, working with planning and logistics department to ensure aircraft delivery is on time.
- Communicating daily to corporate and of all major milestones.
- Inspection as aircraft going back together and coming apart.
- Keeping track with their BINGO (dent) process.
- Entering and auditing trax entries.
QUALITY CONTROL
COMMERCIALJET
08.2015 - 08.2016
- Ensuring that the maintenance is in accordance with Federal Aviation Regulations, approved or accepted technical data, industry standards and our Repair Station Manual.
- Ensuring all pertinent maintenance and inspection documentation is properly completed.
- Assists maintenance with any technical or procedural issues.
- Ensuring personnel assigned tasks are properly trained and qualified to perform the tasks assigned.
- Randomly audit maintenance documents to insure FAA regulations and customer program requirements.
- Duties performed accomplishing receiving and hidden damage inspections, mapping all new and existing repairs for all aircraft in work, attaching reference data with repetitive inspection info.
- Researching SB’s and AD’s by date and doing a repair assessment report IAW Boeing D638669 for unidentifiable repairs for the CAAC.
- Performing status reports of all repairs for each aircraft for customer and putting all data into excel for ease of filing purposes.
- Organizing delivery bibles at the end of check for customers. With itemized index at the front.
CARGO CONVERSION REP/SUPERVISOR/ LOGISTICS MANAGER
PEMCO WORLD AIR SERVICES
02.2013 - 04.2015
- Monitoring flow charts, invoicing, status reports, parts needed, drawing changes, researching and analyzing for materials control, on the production side I was controlling the workflow and supervising maintenance on aircraft, and back shops.
- Served as Liaison between STAECO, TAECO, and PEMCO WORLD AIR SERVICES and communicating with BOEING.
- Coordinating activities to evaluate and resolve engineering-related production problems encountered in assigned area of aircraft manufacturing facility: Reviews production schedules, engineering specifications, orders, and related information to maintain current knowledge of manufacturing methods, procedures, and activities in assigned area.
- Also conferring with quality control, material, manufacturing, and other department personnel to provide technical support.
- Interpreting engineering drawings and facilitating correction of errors on drawings and documents identified during manufacturing operations.
- I have Investigated and reported of defective, damaged, and the malfunctioning parts, assemblies, equipment, to determine nature and scope of problem.
- I also examined measured, inspected, or tests defective part, for conformance to engineering design drawings or blueprint specifications, using precision measuring and testing instruments, devices, and equipment.
- Prior to consulting with project engineers to obtain specialized information.
- I have evaluated findings to formulate corrective action plan and coordinate implementation of a plan.
- I maintain records and oversee recording of information by others to ensure engineering drawings and documents are current and that engineering-related production problems and resolutions are documented.
- Currently started project from the ground up at Coopesa in San Jose, Costa Rica converting 737-300/400 cargo conversions.
- Finished up a project that was projected to last five years in two years.
- Managing tools, parts, shipping, tracking, receiving, 8130's packing lists, and various certs.
- Handling communication between engineering, production, planning, materials control, purchasing, and financing.
- Analyzing materials and keeping cost to a minimum.
- I also filled in when needed at STAECO in Jinan, China doing same operations.
- I assisted with any structural decisions on the floor coordinating with Tampa on Parts Manufacturing Authorization.
- Inspecting all receiving.
HEAVY STRUCTURES/LEAD MECHANIC/MECHANIC/STRUCTURES/ENGINE
ARMY FLEET SUPPORT
04.2005 - 02.2013
- My classifications at Army Fleet Support included heavy structures mechanic, mechanic, and engine mechanic.
- I served as a liaison between Army Fleet Support and CCAD.
- It was an honor to work with CCAD overhauling UH-60 308 beam replacement, 34.5 replacement, transmission beam replacement, and servo change outs.
- I was responsible for parts, tools, driving equipment needed.
- Experienced in overhauling 206B engine breakdowns, blade shop composite repairs, technical manual repairs, modifications on fleet, hub replacements, tail rotor inboard retention plates R/ R, flight line maintenance, phase and unscheduled, blade shop on TH-67, UH-60, CH-47, AH-64, OH58.
CARGO CONVERSIONS STRUCTURAL MECHANIC
PEMCO WORLD AIR SERVICES
04.2004 - 04.2005
- Worked on DC-9 outflow valve mod, STA757 mainframe repair, and aft pressure bulkhead repairs for Northwest using detailed EO's and drawings.
- Worked C-130 replacing vertical spar using coldworking kit, and reskinning cargo door using a manual English wheel.
- Passenger to Cargo conversion using detailed drawings and fabrication of parts on 737-300/400.
STRUCTURES MECHANIC
DYNCORP
10.2002 - 04.2004
- Worked on the TH-67 project doing routine maintenance, composite repairs, chin bubble replacement, tail rotor donut R/ R.
- I also worked on the CH-47 project doing drive shaft mount replacement and phase maintenance, building parts.
STRUCTURES MECHANIC
STS SERVICES
02.1999 - 10.2001
- Worked MLG beam fitting on 737-200's, with 49 each 178-bulkhead modification for Southwest Airlines, performed C and D check maintenance with frame repairs, seat track replacement.
STRUCTURES MECHANIC
MOBILE AEROSPACE
02.1996 - 02.1999
- Installed TCAS, MODE S, GPS modifications on Polar Air Cargo 747's, United DC-10, and Fed EX 727's.
- Various C and D check airframe maintenance.
- Pylon mod (hush kits).
APPRENTICE
TIMCO
03.1995 - 02.1996
- Went through an 8-week sheet metal class, then released on aircraft doing whatever they told me to do.
Education
High School Diploma -
AVIATION CONSULTANTS
OZARK, AL07.2010
Skills
- Quality assurance
- Maintenance support
- Customer service excellence
- Microsoft Works
Timeline
Customer Representative
FEDEX
09.2023 - 09.2025
QUALITY AGENT
AIRBUS
06.2022 - 09.2023
DOCUMENTATION CONTROL
ALOHA AIRLINES
03.2020 - 06.2022
CUSTOMER REPRESENTATIVE
FLAIR AIRLINES
11.2019 - 03.2020
CUSTOMER REPRESENTATIVE
NORTHERN AIR CARGO
03.2019 - 08.2019
CUSTOMER REPRESENTATIVE
AIR CANADA
09.2017 - 02.2019
QUALITY CONTROL
COMMERCIALJET
08.2015 - 08.2016
CARGO CONVERSION REP/SUPERVISOR/ LOGISTICS MANAGER
PEMCO WORLD AIR SERVICES
02.2013 - 04.2015
HEAVY STRUCTURES/LEAD MECHANIC/MECHANIC/STRUCTURES/ENGINE
ARMY FLEET SUPPORT
04.2005 - 02.2013
CARGO CONVERSIONS STRUCTURAL MECHANIC
PEMCO WORLD AIR SERVICES
04.2004 - 04.2005
STRUCTURES MECHANIC
DYNCORP
10.2002 - 04.2004
STRUCTURES MECHANIC
STS SERVICES
02.1999 - 10.2001
STRUCTURES MECHANIC
MOBILE AEROSPACE
02.1996 - 02.1999
APPRENTICE
TIMCO
03.1995 - 02.1996
High School Diploma -
AVIATION CONSULTANTS