April Stokes
Hernando,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Game Room Attendant
Mardigras
10.2019 - 02.2024
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
- Assisted in organizing special events, creating memorable experiences for guests.
- Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Drove repeat business by building rapport with guests, remembering names and preferences over time.
- Participated in promotional activities designed to attract new customers while retaining loyal patrons.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
Office Manager
Ecosystems LLC
01.2016 - 09.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained computer and physical filing systems.
Front Desk Medical Receptionist
Dr Frank Ponce
04.2010 - 03.2017
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
Education
No Degree - Family Practice Nurse Practitioner
University of Texas Health Science Center Houston
Houston, TX05.2026
Bachelor of Science - Nursing
University of Memphis
Memphis, TN 05.2018
Skills
- Event coordination
- Customer service excellence
- Record keeping
- Organizational skills
- Rules enforcement
- Visual merchandising
- Cash handling proficiency
- Quality control
- Safety protocols
- Contract Administration
- Office Management
- Bookkeeping
- Staff Hiring
- Data Entry
- Expense Reporting
- Customer Service
- Billing
- Administrative Support
- Account Reconciliation
- Customer Relations
- Human Resources
- Office Administration
- Event Coordination
- Project Management
- Staff Training
- Scheduling and Calendar Management
- Scheduling
- Credit and Collections
- Payroll and Budgeting
- Payroll Processing
Timeline
Game Room Attendant
Mardigras
10.2019 - 02.2024
Office Manager
Ecosystems LLC
01.2016 - 09.2017
Front Desk Medical Receptionist
Dr Frank Ponce
04.2010 - 03.2017
No Degree - Family Practice Nurse Practitioner
University of Texas Health Science Center Houston
Bachelor of Science - Nursing
University of Memphis