April Stokes
Hernandez,MS
Summary
Experience Patient Financial Representative with background verifying patient information and coordinating billing. Successfully managed self-pay balances through installment accounts, collection processing and financial assistance applications. Highly knowledgeable expert in various insurance contracts.
Overview
14
14
years of professional experience
Work History
Front Office Coordinator
Kirkwood Medical Associates
01.2018 - 02.2024
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Patient Financial Representative
St Johns Specialty Care Center
08.2010 - 01.2018
- Streamlined the insurance verification process for faster reimbursement rates.
- Enhanced revenue collection by diligently following up on unpaid claims and negotiating payment plans with patients.
- Reduced billing errors with thorough attention to detail when entering patient information into financial systems.
- Increased efficiency in processing financial assistance applications through proactive communication with patients and their families.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
- Served as a liaison between patients, providers, and insurance companies, facilitating communication around financial matters.
- Participated in regular audits of patient accounts, identifying discrepancies or potential issues that could impact revenue cycle performance.
- Established financial arrangements for self-pay patients.
- Applied and processed patient and insurance refunds.
Education
Associate of Science -
University of Memphis
Memphis, TN05.2025
Skills
- Customer Service
- Document Management
- Insurance Verification
- Basic accounting
- Patient Relations
- Data Entry
- Financial Reporting
Timeline
Front Office Coordinator
Kirkwood Medical Associates
01.2018 - 02.2024
Patient Financial Representative
St Johns Specialty Care Center
08.2010 - 01.2018
Associate of Science -
University of Memphis
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