April Stringfield
Williamsburg,VA
Summary
Organized and efficient Housekeeping Supervisor with extensive experience in the hotel and hospitality industry. Knowledgeable in all area related to staff management including scheduling, disciplinary matters and evaluation. Expertise in customer service and guest satisfaction. Welcoming Night Auditor with 2 years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Versatile hospitality professional with 2 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn Express and Suites
11.2022 - Current
- Front desk checking guest in and out
- Emailing reports
- Check in house guest make sure they in the right room responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift
- Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Laundry supervisor
Great Wolf Lodge
08.2017 - Current
- Manage overall daily operations of the Linen Room, Ensure quality controls are in place for all linen processes, rejecting any exceptions, Responsible for maintaining cleanliness of the linen area, Assist the Laundry Manager on his day today duties, Oversee the loading of carts and place accurately as requested, Oversee in getting filled linen carts to designated areas, Ensure linen and laundry supplies are ordered and controlled in line with Business and Events, Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms), Report to Laundry Manager in case any uniforms need to be discarded or replenished, Ensure that linen and uniforms are properly stored and recorded, Ensure that the proper procedure is followed when linen or uniform needs to be discarded, Ensure that all uniforms are ready for special events as well as for any seasonal events, Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
Customer Service Representative
U-Haul
10.2021 - 03.2023
- As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Call Center Customer Service Representative
Apple One/ Maximus
06.2020 - 07.2021
- Customer service, Product knowledge, Market knowledge, Quality focus, Problem solving, Documentation skills, Phone skills, Listening, Resolving conflict, Analyzing information, Multi-tasking
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Housekeeping Supervisor
Embassy Suites by Hilton
05.2018 - 05.2019
- Train housekeepers on cleaning and maintenance tasks, Oversee staff on a daily basis, Check rooms and common areas, including stairways and lounge areas, for cleanliness, Schedule shifts and arrange for replacements in cases of absence, Establish and educate staff on cleanliness, tidiness and hygiene standards, Motivate team members and resolve any issues that occur on the job, Respond to customer complaints and special requests, Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves, Participate in large cleaning projects as required, Ensure compliance with safety and sanitation policies in all areas
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
personal care aide
hope in home care
07.2010 - 05.2018
- Certified in CPR and First-Aide, Observed and reported patient's status, Assisted with adequate nutrition and fluid intake, Planned, prepared, and served meal according to prescribed diets, Cleaned and organized patient's living quarters, Assisted with transporting patient in and out of wheel chair and adaptive equipment, Performed personal care activities- assisted residents with daily activities, Maintained 18 patients
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
Houskeeping Supervisor
Great Wolf Lodge
05.2007 - 06.2010
- Train housekeepers on cleaning and maintenance tasks, Oversee staff on a daily basis, Check rooms and common areas, including stairways and lounge areas, for cleanliness, Schedule shifts and arrange for replacements in cases of absence, Establish and educate staff on cleanliness, tidiness and hygiene standards, Motivate team members and resolve any issues that occur on the job, Respond to customer complaints and special requests, Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves, Participate in large cleaning projects as required, Ensure compliance with safety and sanitation policies in all areas
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
Education
Surry High School
Dendron, VACertification in Medication Technician -
Heart To Heart Training Center
Williamsburg, VA2015
nursing assistant -
heart to heart
Williamsburg, VA01.2015
Personal care aide -
hampton road school of education
Newport News, VA01.2010
Skills
- PCA (7 years)
- Housekeeping Supervisor (5 years)
- Housekeeping (4 years)
- Microsoft Word (4 years)
- Customer Service (7 years)
- Laundry
- Medication Administration
- Nursing
- Housekeeping Management
- Home Care
- Developmental Disabilities Experience
- Caregiving
- Meal Preparation
- Dementia Care
- Teaching
- Mobile devices
- Customer support
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Working from home
Certification
- Nursing Aide
- Med Tech
- Driver's license
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Night Auditor
Holiday Inn Express and Suites
11.2022 - Current
Customer Service Representative
U-Haul
10.2021 - 03.2023
Call Center Customer Service Representative
Apple One/ Maximus
06.2020 - 07.2021
Housekeeping Supervisor
Embassy Suites by Hilton
05.2018 - 05.2019
Laundry supervisor
Great Wolf Lodge
08.2017 - Current
personal care aide
hope in home care
07.2010 - 05.2018
Houskeeping Supervisor
Great Wolf Lodge
05.2007 - 06.2010
Surry High School
Certification in Medication Technician -
Heart To Heart Training Center
nursing assistant -
heart to heart
Personal care aide -
hampton road school of education